Michael Craft
Valdosta,GA
Summary
Motivated Director of Operations brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of Manufacturing practices and market conditions.
Overview
7
7
years of professional experience
Work History
Director of Operations
Powerhouse Diesel Generators
Valdosta, GA
05.2017 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed reports and adjusted workflows to realign with targets.
- Contributed to organizational strategic direction to improve products and services.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Successfully improved employment turnover through creating incentive and training programs.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
Skills
- Strategic planning and execution
- Strategic Planning
- Capital Spending
- Leadership training
- Operations Oversight
- Process Improvement
- Performance Analysis
- Operational Efficiency
- Quality Assurance
- Business Management
- Cost Control
- Workforce Planning
- Employee Development
- Customer Service Management
- Inventory Management
- Sales Tracking
- Revenue Generation
- Department Oversight
- Performance Improvements
- Cost Reduction
- Business Development
- Delegating Work
- Time Management
- Purchasing and planning
- Calendar Management
- Excellent Communication
- Reliability
- Management Team Building
- Business Leadership
- Recruitment
- Self Motivation
- Effective Communication
- Problem-Solving
- Decision-Making
- Delegation
- Employee reviews
- Organizational Skills
- Professional Demeanor
- Team building
- Multitasking
- Relationship Building
- Professionalism
- Adaptability and Flexibility
- Customer Relations
- Policy/program development
Affiliations
- Little league baseball coach
Timeline
Director of Operations
Powerhouse Diesel Generators
05.2017 - Current