Overview
Work History
Education
Timeline
Generic

Michael Craft

Beltsville,USA

Overview

11
11
years of professional experience

Work History

Utility Operator

Potomac Truck Center
07.2024 - 02.2025
  • Operated machinery in adherence to safety protocols and operational guidelines.
  • Monitored equipment performance, identifying issues for timely resolution.
  • Assisted in routine maintenance tasks to ensure optimal functionality of tools and equipment.
  • Collaborated with team members to enhance workflow efficiency on production lines.
  • Documented operational data accurately for process tracking and reporting purposes.
  • Participated in training sessions to learn best practices and improve technical skills.
  • Engaged in continuous learning to adapt quickly to evolving operational needs.
  • Followed standard operating procedures to maintain a safe working environment.
  • Collaborated with other departments to coordinate utility usage, minimizing disruptions to plant operations.
  • Provided support during facility expansions or upgrades, coordinating closely with project teams to ensure seamless integration of new utility systems.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Communicated with customers to address identified issues and provide updates on repairs.

Parts Distributor

Parts Authority
03.2023 - 03.2024
  • Managed inventory levels to ensure timely product availability.
  • Coordinated deliveries and shipments to optimize distribution efficiency.
  • Assisted in maintaining compliance with safety and quality standards.
  • Supported team in accurate order fulfillment and processing tasks.
  • Contributed to improvements in workflow processes to enhance productivity.
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
  • Developed strong relationships with key accounts, leading to increased repeat business.
  • Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
  • Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Developed strong customer base through efficient and reliable service.
  • Maintained records of sales and customer information to support accuracy.
  • Communicated regularly with dispatcher for delivery route details and changes.

Delivery Driver

Amazon DSP
11.2021 - 10.2023
  • Navigated delivery routes efficiently, ensuring timely arrival at destinations.
  • Loaded and unloaded packages, maintaining order and safety standards.
  • Communicated with customers to confirm deliveries and address inquiries.
  • Managed vehicle maintenance checks, promoting operational reliability.
  • Adapted to changing schedules and routes while maintaining high service quality.
  • Documented delivery confirmations and maintained accurate logs of shipments.
  • Collaborated with dispatch teams to optimize delivery schedules and routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Fostered positive working relationships with regular customers.

Package Handler

United Parcel Service, UPS
08.2018 - 05.2020
  • Operated material handling equipment to efficiently sort and distribute packages.
  • Ensured compliance with safety protocols to maintain a secure work environment.
  • Collaborated with team members to optimize package flow and reduce delays.
  • Trained new employees on best practices for package handling and safety procedures.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Communicated with supervisors about delays or other issues with shipments.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Office Automation Clerk

United States Department of Agriculture, USDA
06.2016 - 08.2016
  • Managed office automation tasks to improve workflow efficiency and reduce processing time.
  • Implemented data entry protocols, ensuring accuracy and consistency across multiple databases.
  • Coordinated scheduling of meetings and appointments using automated calendar tools, optimizing resource allocation.
  • Increased customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits to the office.
  • Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
  • Collaborated effectively with team members on various projects, contributing valuable input during brainstorming sessions and meetings.
  • Provided excellent support to supervisors by coordinating schedules, preparing meeting materials, and assisting with project management tasks as needed.
  • Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.

Community Service Volunteer

School of Outreach Liberal Arts and Recreation
01.2014 - 11.2015
  • Organized community outreach programs to promote local resources and services.
  • Coordinated volunteer efforts, ensuring tasks were completed efficiently and effectively.
  • Collaborated with local organizations to establish partnerships and resource sharing.
  • Advocated for underrepresented populations, raising awareness of their needs within the community.
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Exhibited excellent communications and customer service relations skills.
  • Collaborated with local organizations to provide food baskets to families in need.
  • Assisted in organizing local charity events to raise funds for disadvantaged families.
  • Strengthened community bonds by organizing social events that brought diverse groups together.
  • Offered tutoring services to students struggling academically, helping them improve their performance in school.
  • Aided elderly residents with daily tasks, enhancing their quality of life and independence.
  • Increased community resilience, leading initiatives to educate on emergency preparedness and response strategies.
  • Encouraged community engagement, organizing neighborhood meetings to discuss local issues and develop solutions.
  • Coordinated with local businesses to secure donations for food drives, enhancing support for underprivileged families.
  • Improved literacy rates, organizing book drives and setting up free libraries in underserved areas.
  • Enhanced beauty of public spaces, participating in regular cleanup and beautification projects.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated outreach activities to build community awareness.
  • Provided support to social service clients in navigating available resources.

Education

High School Diploma -

Northwestern High School
Beltsville, MD
06.2017

Timeline

Utility Operator

Potomac Truck Center
07.2024 - 02.2025

Parts Distributor

Parts Authority
03.2023 - 03.2024

Delivery Driver

Amazon DSP
11.2021 - 10.2023

Package Handler

United Parcel Service, UPS
08.2018 - 05.2020

Office Automation Clerk

United States Department of Agriculture, USDA
06.2016 - 08.2016

Community Service Volunteer

School of Outreach Liberal Arts and Recreation
01.2014 - 11.2015

High School Diploma -

Northwestern High School

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