Michael Cram
Nyack,NY
Summary
I went to pennco tech and got a basic electric certificate and a hvac training for 18 mo.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wheel alignment tech
Mavis Discount Tire
Woodbridge, NJ
04.2022 - 11.2024
- Change tires , perform proper oil changes, fix brakes & perform wheel alignment's
- Unload truck and properly store & inventory tires & parts
- Performed wheel alignments on various types of vehicles, including cars, trucks, and SUVs
- Utilized computerized alignment equipment to accurately measure and adjust wheel angles
- Inspected suspension components for wear and damage, recommending necessary repairs or replacements
- Aligned wheels according to manufacturer specifications to ensure optimal vehicle performance and tire longevity
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Trained staff members on conducting events and following safety procedures.
- Liaised with community organizations to promote recreational activities.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Prepared reports for management regarding status and progress of recreational activities.
- Transported and escorted program participants to and from activities and on field trips.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided feedback and guidance to program participants regarding progress and development.
- Collaborated with other recreation staff in developing new recreational activities.
- Assisted in recruitment and hiring of new recreation staff.
- Developed and monitored budgets for recreational activities.
- Ordered and maintained all recreational equipment.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Implemented cybersecurity measures, safeguarding club data and member information.
- Monitored participation in recreational activities to provide assistance to participants.
- Improved project outcomes, meticulously documenting development phases.
- Achieved significant increase in membership, through targeted outreach and engagement strategies.
- Conducted research on emerging technologies to keep club at forefront of innovation.
- Strengthened community ties, partnering with local businesses for tech workshops.
- Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.
- Developed user-friendly website for community events, improving local engagement.
- Assisted in software development projects, contributing to release of innovative applications.
- Enhanced team collaboration by leading weekly tech workshops on new software tools.
- Improved code quality with thorough debugging practices.
- Streamlined event planning, utilizing project management tools for better coordination.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Enhanced public speaking skills by presenting tech findings at monthly meetings.
- Enhanced user experience on club projects, applying user feedback to design improvements.
- Streamlined club operations by implementing efficient data management systems.
- Increased digital literacy among peers, teaching basic coding skills.
- Developed recycling program for electronic waste, promoting environmental responsibility.
- Inspired creativity and innovation, organizing hackathon events.
- Reduced meeting inefficiencies, introducing effective agenda planning techniques.
- Boosted online presence, managing social media accounts and creating engaging content.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Prep Cook
La Bicyclette Bakery
Brooklyn, NY
08.2023 - 01.2024
- Scale ,mix,and prepare all recipes
- Stock and store pastries to proper degree
- Unload truck and stock all inventory
- Clean all machines and real kitchen down and sanitize for next day use
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
- Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
- Followed proper food handling procedures to minimize waste and maintain freshness
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
Picker/Packer
UPS
Edison, NJ
07.2022 - 09.2022
- Pack boxes and label correctly , separate & sort boxes on conveyor belt to designated areas
- Load and unload trucks and prepare them for delivery routes
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
Auto Mechanic
Dons auto repair
Philadelphia, PA
02.2015 - 09.2017
- Utilized diagnostic equipment to identify problems with engines, transmissions, brakes, electrical systems, and other components
- Performed engine tune-ups to improve fuel efficiency and overall vehicle performance
- Performed routine maintenance and repairs on various makes and models of vehicles
- Diagnosed and resolved complex mechanical issues, ensuring optimal performance and safety
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Improved customer satisfaction by providing precise and timely repair updates.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired and replaced worn and damaged components.
- Performed emissions tests according to standard procedures.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Retained accurate records of purchases, titles and sales.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Dishwasher/Prep Cook
Redrobins
Township of Deptford, NJ
05.2014 - 11.2014
- Keep all dishes clean and glasses ready for waitors and waitresses , properly clean work station
- Stock freezers and prep line for cooks
- Efficiently operated commercial dishwasher, ensuring clean and sanitized dishes for the restaurant
- Sorted and organized dishes for efficient washing and storage
- Managed large volumes of dirty dishes, utensils, and glassware during peak hours
- Maintained a high level of cleanliness in the dishwashing area, following health and safety regulations
Telemarketing Representative
Telepoint Communications
Cherry Hill, NJ
02.2014 - 06.2014
- Answer calls and help customer with any questions they have about equipment or services
- Be polite and speak with a proper tone of voice at all times
- Built strong customer relationships by providing exceptional product knowledge and addressing inquiries or concerns
- Generated leads and secured sales through outbound telemarketing calls to potential customers
- Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
Landscaper/Groundskeeper
1st Choice Solutions
Blackwood, NJ
03.2013 - 05.2014
- Load up all landscape equipment Weed whackers , lawn mowers, shovels , rakes etc… maintain all bushes & hedges on assigned facilities/buildings
- Cut grass ,clean trash ,keep grounds area clean ,and lay down Mulch
Education
High school diploma -
Certified technician - HVAC
Pennco Tech
Blackwood, NJ11.2013
Skills
- Communication skills
- Organizational skills
- Computer Skills
- Sorting
- Working Long hours
- The ability to work in groups or independently
- Picking & packing
- Order Picking
- Electrical Experience
- Shipping & receiving
- Warehouse Experience
- Pallet Jack
- Forklift
- Service Technician Experience
- Oil Change
- Brake Repair
- Alignment
- Tire Service
- Mechanic Experience
- Janitorial experience
- Vehicle Maintenance
- Facilities Maintenance
- Landscape Maintenance
- Carpentry
- Automotive Diagnostics
- Telemarketing
Certification
- HVAC, 09/01/13, 05/01/14, 18 mo. At Pennco Tech in Blackwood NJ.
- Driver's License
Willingtorelocate
- New York, NY
- Rockland County, NY
Timeline
Prep Cook
La Bicyclette Bakery
08.2023 - 01.2024
Picker/Packer
UPS
07.2022 - 09.2022
Wheel alignment tech
Mavis Discount Tire
04.2022 - 11.2024
Auto Mechanic
Dons auto repair
02.2015 - 09.2017
Dishwasher/Prep Cook
Redrobins
05.2014 - 11.2014
Telemarketing Representative
Telepoint Communications
02.2014 - 06.2014
Landscaper/Groundskeeper
1st Choice Solutions
03.2013 - 05.2014
High school diploma -
Certified technician - HVAC
Pennco Tech