Michael Crespin

Key Responsibilities:

• Greeted guests and took accurate orders while maintaining a friendly and energetic atmosphere.

• Operated POS systems efficiently, handling cash, credit, and delivery transactions with accuracy.

• Managed to-go and third-party delivery orders (e.g., Uber Eats, DoorDash), ensuring proper labeling and timely handoff.

• Acted as expeditor between kitchen and front-of-house, confirming orders were complete, accurate, and presented correctly before serving or bagging.

• Communicated effectively with kitchen staff to manage ticket flow and minimize wait times during peak hours.

• Maintained cleanliness and organization at the register, expo station, and dining area.

Key Skills:

• Point-of-sale (POS) systems

• Customer service & communication

• Order accuracy & presentation

• Fast-paced, high-volume environments

• Third-party delivery coordination

• Teamwork & multitasking

Prepared, cooked, and served high-quality chicken fingers and side items according to company standards.

• Ensured food safety and sanitation procedures were strictly followed throughout shifts.

• Managed inventory levels and restocked food items to maintain smooth kitchen operations.

• Assisted in opening and closing kitchen procedures, including cleaning and equipment checks.

• Maintained a clean and organized work environment to support a safe and efficient kitchen.

• Greeted customers warmly and took orders efficiently with a focus on accuracy and speed.

• Processed cash, credit, and mobile payments using the POS system.

• Answered customer questions regarding the menu, promotions, and store policies.

• Managed the front counter and lobby area to ensure cleanliness and a welcoming environment.

• Communicated effectively with kitchen staff to ensure order accuracy and timely service.

Key Skills:

• Customer service & engagement

• Cash register operation

• Problem solving

• Sales upselling

• Cleanliness & attention to detail

• Prepared wings and other menu items according to Buffalo Wild Wings’ recipes and quality standards.

• Operated fryers, grills, and other kitchen equipment safely and efficiently.

• Maintained a clean and organized work area following food safety guidelines.

• Worked as part of a team to manage high-volume orders during peak hours.

• Assisted with inventory checks, food prep, and kitchen setup/close-down procedures.

Key Skills:

• Food prep & cooking techniques

• Health & safety compliance

• Time management

• Kitchen operations

• High-volume service efficiency

Key Responsibilities:

• Monitored store premises using surveillance systems and physical patrols to identify and prevent theft, fraud, and policy violations.

• Apprehended shoplifters in accordance with company policy and state/local laws while maintaining professionalism and safety.

• Conducted internal investigations on suspected employee theft or misconduct and supported loss prevention audits.

• Collaborated with law enforcement and store management on theft recovery, incident reporting, and safety procedures.

• Enforced safety protocols and responded to emergency situations to ensure a secure environment for customers and associates.

• Trained team members on loss prevention techniques and supported efforts to reduce shrink.

Key Skills:

• Loss prevention & theft deterrence

• CCTV & surveillance monitoring

• Conflict resolution & de-escalation

• Incident reporting & documentation

• Retail safety & security procedures

• Collaboration with law enforcement