Michael Crews
Valley ,AL
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Parts Counter Sales Person
Four Star Freightliner
06.2022 - Current
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
- Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Parts Counter Sales Person
Four Star Freightliner
08.2005 - 06.2022
Education
Fitzgerald High School
Fitzgerald, GA05.1989
Telecommunications - Telecommunications
East Central Technical College
Fitzgerald, GA09.1994
Aviation Electrician - Aircraft Avionics
Aviation Electrician A School
Millington, TN10.1990
Skills
- Technical understanding
- Telephone etiquette
- Product knowledge expertise
- Conflict resolution
- Customer relationship building
- Computer literacy
- Professional demeanor
- Data entry accuracy
- Interpersonal skills
- Strong negotiation abilities
- Goal-oriented mindset
- Active listening
- Customer service excellence
- Upselling strategies
- Attention to detail
- Cash handling experience
- Parts identification
- Problem-solving aptitude
- Organizational skills
- Multitasking capabilities
- Critical thinking
- Team collaboration
- Inventory management proficiency
- Adaptability and flexibility
- Order processing efficiency
- Sales techniques mastery
- Invoice Processing
- Staff Training
- Cycle Counting
- Verbal and Written Communication
- Delivery Coordination
- Display Building
- Training and Coaching
- Problem-Solving Skills
- Customer Service
- Vehicle Operations Knowledge
- Ordering Parts
- Suggestive Selling
- Forklift Operation
- Clean Driving Record
- Order Fulfillment
- Proficient in Software
- Improving Customer Satisfaction
- Price Negotiation
- Payment Processing
- Complaint Handling
- Customer Relationship Development
- Customer Needs Assessment
- Sales Coaching
- Inventory Auditing
- Technical Acumen
Timeline
Parts Counter Sales Person
Four Star Freightliner
06.2022 - Current
Parts Counter Sales Person
Four Star Freightliner
08.2005 - 06.2022
Fitzgerald High School
Telecommunications - Telecommunications
East Central Technical College
Aviation Electrician - Aircraft Avionics
Aviation Electrician A School
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