Summary
Overview
Work History
Education
Skills
Timeline
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Michael Crider

Rydal,GA

Summary

Dynamic operations manager with extensive experience at J&M Tank lines Inc., excelling in logistics coordination and team supervision. Proven track record in enhancing customer satisfaction through effective problem-solving and tailored solutions. Skilled in developing safety protocols and training staff, fostering a culture of excellence and compliance in fast-paced environments.

Experienced with enhancing terminal operations through strategic planning and execution. Utilizes in-depth knowledge of logistics and operational management to drive efficiency and productivity. Track record of fostering team collaboration and ensuring compliance with industry standards.

Overview

37
37
years of professional experience

Work History

Regional Operations /Terminal Operations Manager

J&M Tank Lines Inc
08.2010 - 09.2025
  • Coordinated terminal operations to ensure efficient workflow and safety compliance.
  • Learned operational procedures and safety protocols to support daily terminal activities.
  • Observed and documented equipment usage to identify opportunities for process improvement.
  • Engaged in routine inspections of terminal facilities to maintain cleanliness and operational standards.
  • Adapted quickly to changing priorities and tasks within a fast-paced terminal environment.
  • Developed robust safety protocols to ensure a secure working environment for employees and customers.
  • Increased customer satisfaction by addressing concerns promptly and implementing tailored solutions.
  • Established standard operating procedures to increase consistency across shifts and teams.
  • Overcame logistical challenges by developing contingency plans and adaptive strategies based on real-time data analysis.
  • Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities.
  • Improved communication between departments by facilitating regular meetings and information sharing sessions.
  • Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
  • Fielded customer complaints and comments and rectified issues.
  • Lifted materials weighing up to 50pounds when necessary.
  • Monitored employee performance and productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Maintain open lines of communication with upper management, terminal staff, drivers and other stake holders to ensure that goals are clearly understood and met
  • Daily communication with planners to know the daily plan for drivers and address areas of concern
  • Develop a good professional relationship with all drivers. shop personnel and foster a partnership mentality.

Dispatcher /Driver Manager

J&M Tanklines Inc.
03.2000 - 08.2010
  • Coordinated timely dispatch of personnel and resources to optimize service delivery.
  • Monitored real-time communications to ensure efficient route planning and response times.
  • Trained new dispatch staff on protocols, systems, and best practices for effective performance.
  • Collaborated with management to develop strategies for improving response capabilities in high-demand scenarios.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Implemented process improvements that enhanced operational efficiency and reduced delays.

Truck Driver

J&M Tanklines Inc.
06.1988 - 03.2000
  • Operated and maintained commercial vehicles in compliance with safety regulations.
  • Conducted pre-trip inspections to ensure vehicle safety and functionality.
  • Managed cargo loading and unloading processes, ensuring secure transport.
  • Documented delivery logs, maintaining accurate records of trips and mileage.

Education

High School Diploma -

Floyd Jr. College
Rome Ga.
05.1982

Skills

  • Logistics coordination
  • Team supervision
  • Workforce management
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Employee relations
  • Incident response
  • Stakeholder communication
  • Staff training and development
  • Operations management

Timeline

Regional Operations /Terminal Operations Manager

J&M Tank Lines Inc
08.2010 - 09.2025

Dispatcher /Driver Manager

J&M Tanklines Inc.
03.2000 - 08.2010

Truck Driver

J&M Tanklines Inc.
06.1988 - 03.2000

High School Diploma -

Floyd Jr. College

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Michael Crider