Michael Crisostomo
Spring,TX
Summary
Dynamic Service Delivery Manager at ABC Supply Co. Inc. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in data analytics and incident investigation, I excel in resolving escalated issues and fostering positive client relationships. Adept at training and coaching teams to achieve operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
ABC Supply Co. Inc.
04.2021 - Current
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Streamlined operations for improved customer satisfaction and retention rates.
- Enhanced service delivery by developing and implementing efficient processes.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Attended staff and client meetings and served as liaison to manage operations for account.
Delivery Driver
ABC Supply Co. Inc.
05.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Roof Loader
ABC Supply Co. Inc.
01.2017 - Current
- Improved overall organization by updating inventory systems and tracking material usage for each job site.
- Optimized delivery routes for efficient transportation of materials to multiple job sites in the same day.
- Streamlined communication between dispatchers, drivers, loaders, warehouse staff, and roofing teams to guarantee smooth workflow across all parties involved in projects.
- Kept detailed records of load placement instructions from contractors or supervisors to confirm that loads were placed precisely according to specifications.
- Enhanced team efficiency by streamlining loading processes and implementing time-saving strategies.
- Collaborated with roofing crews to ensure timely deliveries and seamless coordination of materials onsite.
- Handled customer complaints and concerns professionally, working to resolve any issues promptly and maintain positive client relationships.
Warehouse Worker
ABC Supply Co. Inc.
06.2016 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking and packing procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Education
Penn Foster Career School
Scranton, PA05-2025
Skills
- Customer satisfaction
- Case documentation
- Customer engagement
- Route planning
- Training and coaching
Certification
- Certified Crane operator - 6 years
- Licensed CDL Driver - 6 years
Timeline
Service Delivery Manager
ABC Supply Co. Inc.
04.2021 - Current
Delivery Driver
ABC Supply Co. Inc.
05.2018 - Current
Roof Loader
ABC Supply Co. Inc.
01.2017 - Current
Warehouse Worker
ABC Supply Co. Inc.
06.2016 - Current
Penn Foster Career School
Similar Profiles
Laura CarrollLaura Carroll
Contract Administrator for National Accounts at ABC Supply Co. Inc.Contract Administrator for National Accounts at ABC Supply Co. Inc.
Ted PittsTed Pitts
Customer Service and Sales Representative at ABC Supply Co. Inc.Customer Service and Sales Representative at ABC Supply Co. Inc.
Connor WhitehurstConnor Whitehurst
Inside Sales Representative at ABC Supply Co. Inc.Inside Sales Representative at ABC Supply Co. Inc.
Jose Luis Gomez MascorroJose Luis Gomez Mascorro
Roof loader/inside sales/backup DSM/ Delivery Service Manager at ABC Supply Co. Inc.Roof loader/inside sales/backup DSM/ Delivery Service Manager at ABC Supply Co. Inc.
Jamie ReevesJamie Reeves
Patient Care Assistant II at Woodland Springs Behavioral HealthPatient Care Assistant II at Woodland Springs Behavioral Health