Summary
Overview
Work History
Education
Skills
Timeline
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Michael Crocker

Hope Mills,US

Summary

Fulfillment Associate with over two years of experience in retail and customer support. Demonstrated organizational skills and effective time management in fast-paced environments. Proficient in Microsoft Office and committed to delivering exceptional customer service. Aiming to leverage skills in a Materials Examiner and Identifier role.

Overview

9
9
years of professional experience

Work History

Fulfillment Associate/Seasonal Support Lead

Macy's
Fayetteville, US
04.2021 - Current
  • Streamlined order processing by implementing new tracking methods, resulting in a reduction in order errors.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Led a team during busy holiday sales periods, ensuring that all tasks were completed on schedule.
  • Enhanced customer satisfaction by improving the speed and accuracy of order fulfillment.

Catering Associate

Blanchard's 101 Diner
Worcester, US
04.2016 - 05.2019
  • Coordinated catering events, ensuring high-quality service and customer satisfaction.
  • Managed inventory and supplies for catering operations, optimizing resource allocation.
  • Assisted training new staff on service protocols and customer engagement techniques.
  • Resolved customer inquiries and complaints, enhancing overall dining experience.

Education

Bachelor Degree - Business Administration

Worcester State University
Worcester, MA
05-2023

Skills

  • Problem solving
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Team leadership

Timeline

Fulfillment Associate/Seasonal Support Lead

Macy's
04.2021 - Current

Catering Associate

Blanchard's 101 Diner
04.2016 - 05.2019

Bachelor Degree - Business Administration

Worcester State University

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