Michael Croft

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Trained new team members, facilitating their integration into the customer service department and fostering teamwork.
• Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
• Exceeded performance goals consistently while maintaining high levels of professionalism under pressure situations.
• Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
• Collaborated with cross-functional teams to resolve complex customer issues and enhance overall client experience.
• Sought ways to improve processes and services provided.

• Collaborated with cross-functional teams to devise strategies for preventive maintenance scheduling, optimizing resources and minimizing disruptions.
• Utilized specialized diagnostic tools to accurately pinpoint mechanical issues while minimizing trial-and-error troubleshooting methods.
• Provided training to junior technicians on proper preventative maintenance techniques, fostering skill development within the team.
• Maintained accurate records of all performed maintenance tasks, contributing to a well-documented system of work history and future planning.
• Improved overall facility performance by conducting regular inspections of machinery and systems.
• Reduced downtime for critical machinery through proactive monitoring and preventative maintenance tasks.
• Enhanced equipment efficiency by performing routine maintenance and identifying potential issues before they escalated.
• Ensured safety compliance by regularly inspecting tools, equipment, and workspaces to identify hazards and address issues promptly.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Performed preventive maintenance and repairs on various types of equipment.
• Replaced worn or broken parts on machines and equipment.
• Executed tasks within time and budget constraints.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Positively engaged with customers and maintained professional appearance as company representative.
• Safely and effectively handled wide range of cleaning products and solutions.
• Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
• Repaired and replaced pumps, valves and motors.
• Rewired and replaced faulty electrical components in equipment.
• Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
• Diagnosed and repaired complex mechanical and electrical systems.
• Detected and repaired machinery faults using electrical and manual testing methods.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Reduced machinery downtime with timely identification and troubleshooting of mechanical issues.
• Enhanced equipment efficiency by conducting thorough preventive maintenance inspections and repairs.
• Developed customized checklists for each piece of machinery, streamlining the inspection process and ensuring no essential tasks were overlooked.
• Collaborated with other technicians to develop streamlined processes for identifying and addressing common equipment malfunctions.
• This company was a contractor for Bethlehem Steel in Baltimore,

I performed maintenance and repairs on heavy equipment i.e. 35 ton haul trucks and various other vehicles.