Michael Croisdale

• Maintained strong relationships with existing clients through regular follow-up calls and emails.
• Responded promptly to customer inquiries regarding products and services.
• Processed orders from customers accurately and efficiently.
• Developed and implemented strategies to increase customer base and revenue.
• Researched potential leads through various sources such as directories, databases and websites.
• Provided timely responses to customer complaints or issues that arose during sales process.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Contacted new and existing customers to discuss product and service solutions.
• Maintained detailed account records and contact logs to facilitate sales process.
• Identified cross-selling opportunities among existing client base by understanding their needs and interests.

Coordinating and facilitating Property Inspections and Assessments for our clients. Included but not limited to the assurance of completion in all air quality screenings, proposals and summary reports for Freddie Mac, Fannie Mae and a multitude of Phase I engagements. In constant communication with our Teams for each project as well as the Engineers, Properties and Assessors that are working toward completing the assessment report for each location.

Responsible for providing each assessor the needed materials for every Property site inspection. The scope of work, required radon canisters or vials, tenant verbiage, instructions and more.

Constantly up to date with all commercial and multifamily loan and state requirements to ensure knowledgeable and quality work with efficient delivery.

Responsible for collaborative writing the radon portion for each report and forwarding recommendation to our clients. I also assist in connecting all to certified and licensed mitigation professionals, if needed.

• Updated proposal schedule to keep team members on track with deadlines.
• Scheduled meetings with clients and partners and provided updates or meeting changes.
• Stayed current on company products and services to provide top-notch expertise to customers.
• Identified business prospects through cold calling, networking, marketing and database leads.
• Leveraged existing network of contacts with new commercial prospects.

• Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
• Recruited qualified candidates to bolster department operations and increase productivity.
• Developed lucrative relationships with clients to promote future business opportunities.
• Assisted with interviewing and hiring of employee team members with appropriate skills.
• Formed and sustained strategic relationships with clients.

• Coached sales team members on best practices for customer interactions.
• Solved and quickly met customers' needs to maintain high satisfaction ratings.
• Assisted staff with selling process to meet and exceed individual and company sales goals.
• Checked store shelves and restocked products from inventory in back room.
• Promoted positive culture of teamwork and inclusion, increasing employee morale.

• Processed financial documents, contracts, expense reports and invoices.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Filtered emails based on importance and escalated issues to leadership.

• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
• Interacted with engineering, purchasing and logistics teams.
• Adhered to company initiatives and achieved established goals.
• Maintained detailed files, checklists and financial records of sales and transactions.