Michael Cross

• Supervised Armed Security personnel in 19 U.S. Federal buildings throughout the Orlando and various counties in throughout Central Florida.
  • Maintained periodic interaction with DHS Federal Protective Service Inspectors and Police officers.
  • Managed compliance to DHS Post Orders and Paragon Systems personnel procedures.
  • Ensured employee and building security by reducing threat risk levels at all locations managed.
• Passionate about learning and committed to continual improvement.

• Supervised 65 armed Federal Protective Security Officers in eight Federal Buildings in Boston.
  Responsible for scheduling, payroll, and training for FPS New England Contract.
• Performed a variety of duties assigned by the Program Manager, including but not limited to, scheduling personnel to minimize overtime, assessing working conditions to ensure that posts are staffed and provide direct supervision of assigned security officers, gathering information for investigations, advising management concerning employee performance and disciplinary matters, inspecting uniforms and credentials, completing reports, liaison between the sites and the Supervisor, stand posts if needed, and other tasks as assigned.

• Supervision of 65 armed Federal Protective Security Officers in eight Federal Buildings in Boston
• Perform a variety of duties assigned by the contract, including but not limited to, preparing work schedules, reviewing duty logs for accuracy, assessing working conditions, gathering information for investigations, advising management concerning employee performance and disciplinary matters, inspecting uniforms and credentials, completing reports, and other tasks as assigned
• Typical duties include control access to specific areas of a facility, enforce property rules and regulations, detect and report criminal acts, stop and if possible detain persons engaging in criminal activities, provide security against loss from fire or mechanical equipment failure, respond to emergency situations involving the safety and security of the facility, and act occasionally as a crowd monitor to maintain order.

• Operated handheld metal detector and other surveillance devices to screen individuals entering facility
• Worked independently and collaboratively to resolve urgent issues to protect lives and property
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
• Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems
• Handled [7 to 15] calls per day to address customer inquiries and concerns

Under direct supervision of Federal Protective Service (FPS) and is responsible for protection, federally owned or leased facilities.
Preserved peace while protecting federal government facilities, personnel, customers, and visitors; bears firearms and perform other activities for promotion of Homeland Security in accordance with Title 40 United States Code1315 as created by Homeland Security Act 2002.
Performed variety of security-related functions and duties, depending on posts to which was assigned.
As PSO answered questions and provided directions to visitors and building tenants.
Typical duties included processing visitors by verifying identification, enforce property rules and regulations, contact agency sponsors or escorts, fabricating and issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, detect and report criminal acts, and ensuring visitors are presented for appropriate personnel and package screening.

• Monitoring systems at federal facilities for proper performance and security breaches
• Conducting comprehensive security assessment of vulnerabilities at facilities
• Developing and implementing protective countermeasures, based on latest risk management tools and technology
• Prevent, discover, delay, and/ or detain persons attempting to gain unauthorized access to property and/or personnel at facility being protected
• Investigated and reported crimes, accidents, offenses and damage to property Provided for public safety by maintaining order, protecting people and property and promoting good community relations
• Recorded facts to prepare reports documenting incidents and activities

Under direct supervision of Federal Protective Service (FPS) and is responsible for protection, federally owned or leased facilities.
Preserved peace while protecting federal government facilities, personnel, customers, and visitors; bears firearms and perform other activities for promotion of Homeland Security in accordance with Title 40 United States Code1315 as created by Homeland Security Act 2002.
Performed variety of security-related functions and duties, depending on posts to which was assigned.
As PSO answered questions and provided directions to visitors and building tenants.

• Monitored CCTV cameras and alarm systems for security breaches.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.