Michael Crowley
Vernon,CT
Summary
Competent professional with strong background in effectively handling orders and verifying delivery of accurate shipments in alignment with strict sales template. Responsible Data Specialist bringing abundant experience from varying data entry settings. Innovative and focused professional polished in maintaining accurate records, data retrieval and resolving discrepancies.
Overview
33
33
years of professional experience
Work History
Route Sales Representative
Frito Lay
South Windsor, CT
07.2011 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Office Administrator
Tri-City Fire Protection
Tolland, CT
03.2009 - 11.2013
- Coordinated communications, recordkeeping and other administrative functions.
- Demonstrated accuracy in preparing reports and delivering invoices for national account providers
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
Operations Manager
ExxonMobil Dealer/Franchisee
South Windsor, CT
01.1991 - 06.2008
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted positive customer experience through day-to-day supervision and management of facilities.
- Monitored daily cash discrepancies, inventory shrinkage and fuel reconciliations.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Maintained Central Pricebook by processing vendor invoices in a timely manner.
Education
Bachelor of Arts - English
University of Connecticut
Storrs, CTSkills
- Constructive Feedback
- Route Management
- Recordkeeping Requirements
- Verifying Data Accuracy
- Data Review
- Alphanumeric Entry
- Document Management and Storage
Timeline
Route Sales Representative
Frito Lay
07.2011 - Current
Office Administrator
Tri-City Fire Protection
03.2009 - 11.2013
Operations Manager
ExxonMobil Dealer/Franchisee
01.1991 - 06.2008
Bachelor of Arts - English
University of Connecticut
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