Michael Crum
San Antonio,TX
Summary
With a proven track record at Allied Universal Security Services, I excel in CCTV monitoring and stress tolerance, demonstrating integrity and a goal-oriented approach. My experience includes mentoring staff, enhancing security measures, and improving customer satisfaction, contributing significantly to operational excellence and safety standards.
Overview
7
7
years of professional experience
Work History
Security Operations Command Officer
Allied Universal Security Services
06.2024 - Current
- Maintained industry regulations in the realm of security
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Access control for high-level security facility
- Coordinated operations with other emergency service groups
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure
- Assist in securing coverage for vacant shifts encompassing for 1,960 weekly man hours
Patrol Officer
Allied Universal Security Services
06.2023 - Current
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Patrolled properties to maintain safety in a high level security facility
- Patrolled buildings to look for security risks
- Responds ro emergencies and incidents
- Maintains excellent customer service to respond to employee concerns
- Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
Security Patrol Officer
Guard Texas
12.2021 - 06.2023
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
- Implemented detailed incident reports for accurate record-keeping and informed decision making.
- Kept on going direct contact with facility managers to address security concerns
Sales Porter
World Car Auto Group
09.2021 - 12.2021
- Communicated with coworkers and managers about completed duties.
- Preformed errands for the dealership
- Transported cars on and off property for delivery
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Performed general landscaping duties such as lawn care and leaf raking when necessary.
Make Ready Porter
Ingram Park Auto Center
01.2020 - 08.2021
- Inspected new cars upon delivery for imperfections to ensure quality products
- Performed vehicle delivery to customers when necessary
- Cleaned and organized parking lot daily to maintain dealerships professional appearance
Customer Service Representative
Circle K
05.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled money and business transactions directly and on end of day paper work
Education
Associate of Applied Science - Radio And Television Broadcasting
San Antonio College
San Antonio, TX05-2017
High School Diploma -
Earl Warren H.S.
San Antonio, TX06-2011
Skills
- Work coordination
- Integrity and honesty
- CCTV monitoring
- Goal oriented
- Clean driving record
- Report writing
- Stress tolerance
- Customer service
- Data entry
- Customer relations
- Security protocols
- Multitasking and organization
- Problem resolution
- Access control
- Lenel
- Variant
- Guardian
- Silver Track
- Mercury
Timeline
Security Operations Command Officer
Allied Universal Security Services
06.2024 - Current
Patrol Officer
Allied Universal Security Services
06.2023 - Current
Security Patrol Officer
Guard Texas
12.2021 - 06.2023
Sales Porter
World Car Auto Group
09.2021 - 12.2021
Make Ready Porter
Ingram Park Auto Center
01.2020 - 08.2021
Customer Service Representative
Circle K
05.2018 - 01.2020
Associate of Applied Science - Radio And Television Broadcasting
San Antonio College
High School Diploma -
Earl Warren H.S.
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