Michael Crum

Assistant Store Manager

Walmart Supercenter

Somerset, KY

02.2006 - Current

Immediately addressed problems with customers to promote quick and successful resolution.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Coached the team on effective upselling and cross-selling methods.
Determined customer needs by asking relevant questions and listening actively to the responses.
Mentored new sales associates to contribute to the store’s positive culture.
Directed work of as many as 30 employees focused on overnight operations.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Worked with the management team to implement the proper division of responsibilities.
Educated customers about the brand to incite excitement about the company’s mission and values.
Engaged with customers in a sincere and friendly manner.
Communicated clear expectations and goals to each team member.
Followed merchandising guidelines to present visually appealing displays.
Monitored security and handled incidents in a calm and professional manner.
Preserved a perfect attendance record for 32 months.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Analyzing sales figures and forecasting sales.
Analyzing and interpreting trends to facilitate planning.
Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.
Ensuring standards for quality, customer service, and health and safety are met.
Resolving health and safety, legal and security issues.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals, and performance reviews.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Set daily and weekly expectations, with follow up and accountability.