Experienced hospitality professional with a strong background in luxury service roles across multiple establishments. Comprehensive skill set in guest relations, team leadership, and sales within high-end hospitality environments. Demonstrated ability to uphold standards of excellence, deliver personalized service, and prioritize guest satisfaction in all aspects of operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Room Service Coordinator
The Hay-Adams Hotel
07.2023 - Current
Supervise and coordinate room service servers, ensuring efficient and timely delivery of orders
Prepare and deliver orders, maintaining high standards of accuracy and presentation
Process and prepare amenity requests, ensuring guest satisfaction
Verify guest room arrangements and guest arrival times, coordinating with other departments as necessary
Accurately calculate, monitor, and pay gratuities to food and beverage employees
Conduct shift end reports for accounting, ensuring all financial transactions are accurately recorded.
Server
Intercontinental Hotel - Moonrabbit
10.2021 - Current
Assisted guests in drink and food selection by promoting specific menu items and specials
Responded to inquiries regarding menu ingredients and service
Upsold specialty beverages, appetizers, and desserts to increase guest check averages
Coordinated with kitchen staff to ensure timely and accurate order preparation
Regularly followed up with patrons and promptly fulfilled additional requests
Collected payments and balanced transactions with receipts
Won company-wide quarterly beverage sales competition
Won numerous restaurant-wide local wine sales competitions
Consistently kept server areas clean and in compliance with local and federal laws
Frequently assisted colleagues during rush periods to foster teamwork while providing exceptional service and guest dining experience.
Bartender/Server
Momofuku
03.2016 - 03.2020
Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
Ensured high guest check averages by suggesting and selling additional food and beverage items
Continually visited guest tables to promote inviting and attentive service
Provided direct assistance to bartender and lounge staff
Conducted inventory tracking and restocked supplies
Significantly increased bar guest check averages by promoting appetizers, specialty items, and wine selections
Informally recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies, and procedures
Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience
Won Dessert Sales Contest that produced a 7% increase in total monthly sales.
Education
Windham High School
Willimantic, CT
Howard University
Washington, DC
Skills
Supervisory Experience
Sales leader
Highly Organized
Strong Communicator
Qualifications Summary
Highly organized and personable hospitality professional with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Knowledgeable and passionate about spirits, wines, and cocktails
Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers; talent for quickly resolving issues prior to escalation
Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
Success multitasking while remaining professional and courteous in fast-paced environments
Certification
TIPS Certified
Servesafe Certified
Timeline
Room Service Coordinator
The Hay-Adams Hotel
07.2023 - Current
Server
Intercontinental Hotel - Moonrabbit
10.2021 - Current
Bartender/Server
Momofuku
03.2016 - 03.2020
Windham High School
Howard University
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