Michael Cruz
Harbor City,CA
Summary
Community Service Volunteer with background working in service based programs and nonprofits in YMCA. Physically fit and active with flexible schedule and desire to help. Highly energetic, friendly and tireless in supporting others.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Lifeguard
Torrance-South Bay YMCA
05.2023 - 11.2024
- Monitored safety of guests in and around swimming pool
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Attentively monitored swimmers to identify distress
- Provided friendly customer service to guests and addressed concerns
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Conducted patrols to identify and help those in need of immediate care and assistance
Swim Instructor
South Bay Family YMCA
12.2021 - 11.2024
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students
- Maintained control and safety of class and kept children in flotation always within arm's reach
- Prepared equipment before each class and stored items promptly after classes
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
- Taught daily swim instruction to students varying in ages and skill levels
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Promoted safe and inclusive environment for club clients and members
- Motivated participants through one-on-one instruction and positive feedback
- Adapted classes to meet needs of participants with varying fitness levels
- Encouraged participants to stay motivated and reach fitness goals
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels
Youth Leader Volunteer
Ryan Portino
01.2019 - 09.2024
- Provided ideas and helped organize events
- Volunteered in church events
- Take care of group of middle schoolers by watching over them and keeping in touch with them
- Had to speak in front of crowds of people at times
- Communicate with different people
- Give advice if need to others
- Be part of team and collaborate on ideas
- Lead events
Barista
Starbucks
10.2022 - 04.2023
- Operated espresso machines and commercial coffee brewers to create beverages
- Recommended products based on solid understanding of individual customer needs and preferences
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Controlled line and crowd with quick, efficient service
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Volunteer
YMCA Volunteer
10.2020 - 03.2022
- Helped plan and organize events
- Had to communicate with a team
- Lead some of the events we hosted
- Help out physically and mentally
- Also help out with other organizations
- Communicate with different people
Volunteer
YMCA Volunteer
04.2019 - 03.2020
- Helped homeschool kids ages 6-15
- Encouraged team work, and fair sportsmanship
- Also had to take instruction from the main instructor such as grabbing requested items or leading a particular group
- Had to communicate with both students and parents
Education
High School Diploma -
Connections Academey
09.2021 - 06.2022
Skills
- Communication skills
- Time management
- Problem solving
- Conflict resolution
- Flexible & Adaptable
- Spanish fluency
- Leadership
- Analytical and Critical Thinking
- Excellent Communication
- Safety standards and protocols
Certification
Basic life support certification, 05/01/23
Timeline
Lifeguard
Torrance-South Bay YMCA
05.2023 - 11.2024
Barista
Starbucks
10.2022 - 04.2023
Swim Instructor
South Bay Family YMCA
12.2021 - 11.2024
High School Diploma -
Connections Academey
09.2021 - 06.2022
Volunteer
YMCA Volunteer
10.2020 - 03.2022
Volunteer
YMCA Volunteer
04.2019 - 03.2020
Youth Leader Volunteer
Ryan Portino
01.2019 - 09.2024
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