Michael Cue
Miami,FL
Summary
Proven problem-solver and customer service expert, I excelled at Envoy Air Inc., enhancing customer loyalty through empathetic conflict resolution and efficient handling of high-stress situations. Skilled in critical thinking and active listening, I significantly improved filing accuracy at RRBH Law Firm, demonstrating a results-driven approach with a focus on achievements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Envoy Air Inc.
09.2019 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ramp Agent
Envoy Air Inc An American Airlines Company Group
11.2018 - 02.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
File Clerk
RRBH Law Firm
01.2017 - 06.2017
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Education
GED -
Felix Varela Senior High School
Miami, FL06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Envoy Air Inc.
09.2019 - 05.2024
Ramp Agent
Envoy Air Inc An American Airlines Company Group
11.2018 - 02.2019
File Clerk
RRBH Law Firm
01.2017 - 06.2017
GED -
Felix Varela Senior High School