Michael Cuite
Cape Coral,FL
Summary
Experienced and dynamic professional with over 20 years of expertise in business development, customer service, resident retention, and operational leadership. Proficient in budget management, vendor negotiation, and sales strategy implementation to drive business growth and maximize profitability. Skilled at building strong relationships with customers and teams to ensure high satisfaction and a positive experience. Seeking a remote or Florida-based role to utilize my broad skill set in operations and customer service to contribute to organizational success and growth.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Representative
Guided Fitness
04.2024 - Current
- Led client acquisition through email, phone, and in-person outreach, generating new business for fitness amenities
- Managed sales cycles from outreach to contract closure, ensuring seamless customer experiences
- Conducted needs assessments and delivered tailored solutions, driving client satisfaction and revenue growth
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
Account Executive
Block.a
06.2021 - 04.2024
- Managed client relationships for multifamily owners and property managers, generating over $0.5M in annual revenue
- Delivered bi-weekly executive reports, showcasing value and ensuring long-term retention
- Enhanced brand awareness through LinkedIn marketing campaigns
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Community Manager
Hawthorne Residential Partners
09.2020 - 04.2021
- Established property operations, including budgeting, vendor contracts, and team recruitment for a 228-unit community.
- Developed employee incentive programs to enhance performance and satisfaction.
- Prepared weekly leasing and occupancy reports for corporate stakeholders during the lease-up phase.
Community Manager
Middleburg Communities
05.2018 - 04.2020
- Developed and executed targeted marketing campaigns, leading to a significant increase in leasing inquiries and signed leases.
- Established operational workflows and hired a team of leasing and maintenance professionals to support property operations.
- Managed the property’s budget, ensuring adherence to financial goals and efficient allocation of resources.
- Organized community engagement events to build resident satisfaction, contributing to strong lease renewal rates.
Community Manager
Greystar
10.2016 - 05.2018
- Successfully launched and managed a 212-unit lease-up property, achieving 95% occupancy within 8 months.
- Developed and executed targeted marketing campaigns, resulting in an increase in qualified leasing leads.
- Managed the property budget, maintaining 100% adherence to financial goals during the lease-up phase.
- Organized community engagement events to build resident satisfaction, contributing to strong lease renewal rates.
Assistant Community Manager
MillCreek Residential
09.2015 - 10.2016
- Acted as the primary point of contact for residents, promptly addressing concerns, leasing inquiries, and maintenance requests to maintain high satisfaction levels.
- Conducted market research to analyze competitor data and local market trends, ensuring competitive pricing strategies and marketing initiatives.
- Managed property tours, emphasizing community benefits and overcoming objections to build trust and secure leases.
- Collaborated with residents to resolve disputes and concerns regarding rent, lease terms, and maintenance, ensuring a positive living experience and strong retention rates.
- Supported the leasing process by providing comprehensive property insights, building connections with prospective residents, and meeting occupancy targets.
Sales Manager
AFR Furniture Rental
10.2014 - 08.2015
- Managed an inside and outside sales team, providing guidance to consistently exceed revenue targets.
- Leveraged Salesforce to monitor sales performance and maintain client relationships.
- Prepared and delivered tailored proposals, driving new business opportunities.
- Built and maintained strong relationships with corporate clients to ensure retention and long-term growth.
- Conducted pricing evaluations and account reviews to maximize profitability.
- Represented the company at client meetings and networking events to expand market presence.
Education
Bachelor of Science -
The University of South Carolina
01.1999 - 01.2001
Skills
Core Competencies
Property Management: Multifamily operations, budget management, financial performance analysis, resident retention
Business Development & Sales: Client relations, sales strategy, vendor partnerships, contract negotiations
Marketing & Outreach: Market research, community engagement, marketing campaigns
Technical Skills: Yardi, OneSite, RealPage, Salesforce, Microsoft Office Suite
Timeline
Business Development Representative
Guided Fitness
04.2024 - Current
Account Executive
Block.a
06.2021 - 04.2024
Community Manager
Hawthorne Residential Partners
09.2020 - 04.2021
Community Manager
Middleburg Communities
05.2018 - 04.2020
Community Manager
Greystar
10.2016 - 05.2018
Assistant Community Manager
MillCreek Residential
09.2015 - 10.2016
Sales Manager
AFR Furniture Rental
10.2014 - 08.2015
Bachelor of Science -
The University of South Carolina
01.1999 - 01.2001