Michael Culver
Birmingham,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Multi-Store Manager
Fred Loya Insurance
Birmingham , AL
2024.01 - Current
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Developed strategies to increase customer satisfaction and maximize profits.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly.
- Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
- Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
Branch Operations Manager
Freeway Insurance
Oxford , AL
2022.08 - 2023.12
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Performed routine audits of branch operations to identify areas for improvement.
- Recruited, interviewed, and trained new employees as needed.
- Provided guidance on best practices for handling difficult customers or situations.
- Coached staff on policies, procedures and performance strategies.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
Sales Manager
JC Sales
Arley , AL
2002.01 - 2010.01
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Participated in negotiations with vendors regarding product purchases or contracts.
Squad Leader/ Sergeant
Marine Corps
1998.01 - 2002.01
- Provided guidance to subordinate personnel on tactical operations and training.
- Trained squad members in the use of small arms, crew served weapons, and demolitions.
- Supervised maintenance of weapons, equipment, and vehicles.
- Developed operational plans for assigned missions.
- Conducted pre-combat checks and inspections of personnel equipment prior to mission execution.
- Coordinated with other squads to ensure mission objectives were met.
- Assessed performance of individual soldiers within the squad.
- Maintained accountability of personnel, equipment, and supplies during deployments.
- Determined appropriate courses of action in response to changing battlefield conditions.
- Oversaw daily command for squad of 12 soldiers, demonstrating strong moral character, intellect and respect.
Education
High School Diploma -
Meek High School
05.1998
Skills
- Good troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently
- Meeting Sales Goals
- Negotiation
- Selling to Customer Needs
- Motivation for Sales
- Performance Evaluations
- Team Leadership
- Microsoft Office Suite
- Time management
- Sales Planning
- Building Relationships
- Managing Processes
- Market Knowledge
- Developing Budgets
- Exceptional Customer Service
- Employee Scheduling
- Performance Analysis
- KPI Tracking
- Sales Tracking
Timeline
Multi-Store Manager
Fred Loya Insurance
2024.01 - Current
Branch Operations Manager
Freeway Insurance
2022.08 - 2023.12
Sales Manager
JC Sales
2002.01 - 2010.01
Squad Leader/ Sergeant
Marine Corps
1998.01 - 2002.01
High School Diploma -
Meek High School
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