Michael Cunningham
Springfield,MO
Summary
Accomplished leader with a proven track record at Professional Insurance & Financial Services, INC., enhancing company performance through strategic planning and operational excellence. Skilled in crisis management and revenue generation, demonstrating integrity and ethics. Expert in fostering team building and driving sales growth, significantly boosting customer satisfaction and profitability.
Versatile business leader bringing 13 years of experience as accomplished Business Owner. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Insurance industry.
Results-oriented Insurance agency executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
28
28
years of professional experience
Work History
President/CEO
Professional Insurance & Financial Services, INC.
07.2011 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Designed employee development programs that enhanced skill sets while retaining top performers.
- Managed financial, operational and human resources to optimize business performance.
Insurance Agency Owner
Cunningham Agency, LLC/Allstate Insurance
05.2009 - 07.2011
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
General Sales Manager
Heritage Chrysler Jeep, LLC
08.2004 - 05.2009
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Pre-Owned Sales Manager
Tri-lakes Motors, LLC
04.1996 - 08.2004
- Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
Education
High School Diploma -
West Plains Sr. High School
West Plains, MOAssociate of Arts - Accounting And Business Management
Missouri State University - West Plains
West Plains, MOSkills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Crisis Management
- Sales and Marketing
- Budget Management
- Negotiation
- Business Planning
- Revenue Generation
Timeline
President/CEO
Professional Insurance & Financial Services, INC.
07.2011 - Current
Insurance Agency Owner
Cunningham Agency, LLC/Allstate Insurance
05.2009 - 07.2011
General Sales Manager
Heritage Chrysler Jeep, LLC
08.2004 - 05.2009
Pre-Owned Sales Manager
Tri-lakes Motors, LLC
04.1996 - 08.2004
High School Diploma -
West Plains Sr. High School
Associate of Arts - Accounting And Business Management
Missouri State University - West Plains
Similar Profiles
Michael CantrellMichael Cantrell
Customer Service Representative at Professional Financial ServicesCustomer Service Representative at Professional Financial Services
Matt BarrettMatt Barrett
Branch Manager at Professional Financial ServicesBranch Manager at Professional Financial Services
Rodney WhiteRodney White
Branch Manager at Professional Financial ServicesBranch Manager at Professional Financial Services