Michael Cunningham
Jacksonville,FL
Summary
Hardworking Team Lead Member bringing great personnel management and motivational abilities. Drives team growth and enhances results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.
Overview
10
10
years of professional experience
Work History
General Manager
Wingstop
San Antonio, TX
10.2022 - 01.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Loss Prevention Security Officer
Marenas Beach Resort( Sunny Isles)
Miami , FL
06.2022 - 09.2022
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to Loss prevention service
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Prepared security reports to document and log theft, accidents and safety violations.
Asset Protection Associate
Walmart
Coconut Creek, FL
12.2019 - 06.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments
- Checked CCTV for evidence of shoplifting.
- Wrote reports for internal and external crime, burglary or theft.
- Controlled reduction of loss inventory by protecting company assets
- Completed inventory audits to identify losses and project demand.
Manager
Subway
Fort Lauderdale, FL
06.2014 - 12.2019
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Associate of Arts - Assistant Pastor
Harvest University Bible College
High School Diploma -
West Park Preparatory
Skills
- Good written and oral Communication
- Planning & organizing
- Team management
- Supervision & leadership
- Customer Services
- Money handling abilities
- Complaint resolution
- Quality Management
Timeline
General Manager
Wingstop
10.2022 - 01.2024
Loss Prevention Security Officer
Marenas Beach Resort( Sunny Isles)
06.2022 - 09.2022
Asset Protection Associate
Walmart
12.2019 - 06.2022
Manager
Subway
06.2014 - 12.2019
Associate of Arts - Assistant Pastor
Harvest University Bible College
High School Diploma -
West Park Preparatory