Michael Curry
Murrieta,CA
Summary
Proven leader and dedicated professional with a track record of enhancing customer satisfaction and streamlining operations at Denny's Restaurants Franchise Association. Skilled in cash handling and exceptional customer service, I've significantly increased sales and improved service quality. Expert in fostering team collaboration and driving results through effective management and training programs.
Overview
21
21
years of professional experience
Work History
Server
Denny's Restaurants Franchise Association
10.2020 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Dominos Pizza Inc.
10.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Denny's Restaurants Franchise Association
09.2015 - 05.2019
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Manager
Denny's Restaurants Franchise Association
05.2007 - 12.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Military Training Instructor
United States Marine Corps
12.2003 - 05.2007
- Evaluated trainee progress regularly, providing constructive feedback and tailored instruction to ensure mastery of critical skills.
- Established clear expectations among trainees from day one, setting the stage for a successful training experience and long-term success in their military career.
- Developed strong rapport with trainees, fostering an environment of trust and mutual respect that facilitated learning success.
- Implemented strict adherence to safety protocols throughout all aspects of training, minimizing risk while maximizing learning opportunities.
- Collaborated with fellow instructors to create interdisciplinary training exercises, exposing trainees to a wide range of military knowledge and expertise.
- Assisted in the development of comprehensive training programs, resulting in improved trainee skill sets and overall capabilities.
- Mentored junior instructors, sharing best practices and techniques for more effective teaching methods.
Education
Associate In Arts - Law Enforcement
Miracosta College
Oceanside, CA04.2019
Associate Of Arts - Liberal Arts Emphasis in Social Sciences
Miracosta College
Oceanside, CA04.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- High-volume dining
Timeline
Server
Denny's Restaurants Franchise Association
10.2020 - 08.2024
Assistant Manager
Dominos Pizza Inc.
10.2019 - 12.2020
Server
Denny's Restaurants Franchise Association
09.2015 - 05.2019
Restaurant Manager
Denny's Restaurants Franchise Association
05.2007 - 12.2015
Military Training Instructor
United States Marine Corps
12.2003 - 05.2007
Associate In Arts - Law Enforcement
Miracosta College
Associate Of Arts - Liberal Arts Emphasis in Social Sciences
Miracosta College
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