Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Roles And Responsibilities
Military Service
Communication Skills
Personal Information
Timeline
Generic

Michael Curry

Indianapolis,IN

Summary

Veteran professional with many years of experience. Developed company goals in collaboration with managers and executives, providing strategies for company relationships with clients and employees to optimize productivity and maximize revenues. Interfaced with clientele to understand needs and achieve total customer satisfaction. Disciplined professional leading team members to new heights in performance.

Overview

20
20
years of professional experience

Work History

Senior Supervisor/Operations Manager

Triple Canopy, LLC
07.2019 - Current
  • Participated in strategic planning initiatives to improve operations.
  • Monitored inventory levels and placed orders as needed.
  • Coordinated with other departments to ensure completion of projects on time and within budget constraints.
  • Resolved customer service issues quickly and effectively.
  • Managed disciplinary actions when necessary while maintaining fairness.
  • Addressed conflicts between staff members in a timely manner.
  • Developed monthly reports detailing progress towards project goals.
  • Provided valuable feedback based on evaluation of employee performance.
  • Maintained accurate records of employee attendance, absences, overtime.

Protective Security Officer

Inter-Con Security
08.2017 - 07.2019
  • Conducted investigations into incidents such as theft, vandalism, and other criminal activities.
  • Maintained a professional demeanor while interacting with customers and staff members in a courteous manner.
  • Provided customer service support to visitors by answering questions related to facility rules and regulations.
  • Monitored access control systems, CCTV cameras, alarm systems and other security equipment.

Sales Associate

Cadillac of Fayetteville
08.2016 - 08.2017
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.

Protective Security Officer

Inter-Con Security
04.2014 - 08.2016
  • Assisted in developing evacuation plans for emergency situations.
  • Responded quickly to emergency situations such as fires, medical emergencies, bomb threats.
  • Performed daily security patrols of assigned areas to detect suspicious activity and unauthorized persons.
  • Prepared incident reports detailing all pertinent information regarding security breaches or violations.

Operations Manager

U.S. Army
03.2005 - 04.2014
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Education

BA in Liberal Arts -

Excelsior College
Albany, NY

MA in US History -

Southern New Hampshire University
Manchester, NH

BA in Cybersecurity (Project Management Analysis)(In Progress) -

Southern New Hampshire University
Manchester, NH

Skills

  • Cost-Control
  • Project Management
  • Budget Planning
  • Communication
  • Problem-solving
  • Operations
  • Recruiting
  • Work-flow Development
  • Business Development
  • Strategic Planning
  • Staff Development
  • Staff Management
  • Operations Management
  • Training and mentoring
  • Inventory Oversight
  • Contract Management

References

Available upon request.

Leadership Experience

Successfully led a team of over 160 personnel to achieve 100% compliance with federal security regulations.

Roles And Responsibilities

Overseeing daily operations, managing staff, ensuring compliance with federal and state regulations, and providing exceptional customer service. Foresaw staffing requirements and reported personnel shortages which reduced overtime percentages from over 15% to under 4%. Assisting in the Project Manager with the hiring process, to include resume review and interviewing potential new hires. Scheduled required training to ensure operational readiness was maintained by all personnel. Processed PTO and vacation request to ensure that there were no gaps in coverage and overtime was maintained at minimum levels. Reviewed incoming directives, policies, and instructions from higher headquarters and took necessary action to implement changes in the company or advised Senior Management and assisted in implementing changes.

Military Service

US Army, Sergeant First Class, Team Member, Senior Supervisor, Operations Manager, Foreign Military Advisor

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Personal Information

Title: Operation Manager

Timeline

Senior Supervisor/Operations Manager

Triple Canopy, LLC
07.2019 - Current

Protective Security Officer

Inter-Con Security
08.2017 - 07.2019

Sales Associate

Cadillac of Fayetteville
08.2016 - 08.2017

Protective Security Officer

Inter-Con Security
04.2014 - 08.2016

Operations Manager

U.S. Army
03.2005 - 04.2014

BA in Liberal Arts -

Excelsior College

MA in US History -

Southern New Hampshire University

BA in Cybersecurity (Project Management Analysis)(In Progress) -

Southern New Hampshire University

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Michael Curry