Michael Curry-Theriot
Loan Operations Quality Control Specialist
Franklinton,LA
Summary
Detail-oriented Quality Control Specialist who is adept at reviewing materials and finished items for compliance with specifications and standards and skilled in reporting and problem-solving with a history of positively impacting operations.
Overview
9
9
years of professional experience
1
1
Language
8
8
years of post-secondary education
Work History
Loan Operations Quality Control Specialist
First Guaranty Bank
Hammond, LA
03.2023 - Current
- Updates inspection journals and daily summary logs with quality-related data.
- Inspects booked loans to verify conformance with federal, state, and company standards.
- Creates and maintains several databases to track statistical data.
- Provides regular updates to team leadership on quality metrics by communicating consistency problems.
- Suggests improvements to documentation to improve efficiency.
- Educates employees on specific QA standards and confirms maintenance of standards.
- Evaluates loan requests and documents to verify accuracy and completeness.
- Assesses loan portfolios for compliance with underwriting policies.
- Reviews and validates details of loan applications and closing documentation.
Teller
Hancock Whitney Bank
Covington, LA
01.2022 - 03.2023
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Educated customers on the use of banking websites and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via manual and machine-driven approaches.
- Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
- Served as customers' primary point of contact, assisting with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Assisted with training new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate customer recommendations.
- Maintained friendly and professional customer interactions.
Assistant Team Leader
Ollie's Bargin Outlet
Slidell, LA
07.2022 - 01.2023
- Created staff schedules, approved requested time off, and updated reports.
- Worked with customer service to handle escalated customer issues.
- Managed team workload to reach production targets.
- Conducted new-hire training regularly throughout the fiscal year.
- Managed team workload to reach targets for specific tasks.
- Oversaw inventory supply to maintain fully stocked shelves during high-volume sales periods.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Set incentives and realistic targets associates could achieve.
PLU Clerk
Rouses Markets #32
Mandeville, LA
02.2019 - 07.2022
- Organized store merchandise racks by size, style, and color.
- Presented store update suggestions and layouts to management and stakeholders.
- Investigated current trends and innovative techniques to create unique displays.
- Arranged consistent shelves, bins, and racks by following established planograms.
- Enhanced overall store appearance by carefully considering product and display locations.
- Created visual displays to highlight new and featured products.
- Utilized paper, fabric, and props to create displays.
Assistant Front End Manager
Rouses Markets #32
Mandeville, LA
01.2018 - 02.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and demanding customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in several checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in the workplace.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Assistant Liquor Manager
Rouses Markets #32
Mandeville, LA
04.2017 - 01.2018
- Assisted in overseeing the selection, ordering, and inventory controls of wine, beer, and alcohol programs.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Maintained the highest standards for beverage quality and service.
- Selected wine, beer, and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Developed relationships with suppliers and vendors, leading to special volume pricing discounts and availability.
Beverage Department Head
Cost Plus World Market, Inc
Covington, LA
09.2014 - 05.2017
- Maintained sanitation and safety in beverage work and storage areas, minimized waste, and maximized cost and production ratio.
- Oversaw selection, ordering, and inventory controls of wine, beer, and alcohol programs.
- Managed all day-to-day operations within budgeted guidelines.
- Resolved customer complaints involving beverage quality and service.
- Used AS400 to record ordering data and created an organization and room storage system.
- Developed relationships with suppliers and vendors, leading to special volume pricing discounts and availability.
- Complied with health and safety regulations.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
Education
Bachelor of Science - Accounting
Louisiana State University At Alexandria
Alexandria, LA 02.2024 - Current
No Degree - Accounting
Eastern Gateway Community College
Steubenville, OH 05.2021 - 05.2022
No Degree - Accounting
Southeastern Louisiana University
Hammond, LA 08.2013 - 12.2016
High School Diploma -
Neville High School
Monroe, LA 08.2009 - 05.2013
Skills
- Quality Management Systems
- Non-Conformance Reporting
- Records Organization and Review
- Methodical
- Number-Savvy
- Documentation Review
- Technical Knowledge
- Mathematical Knowledge
- Great Judgment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never be so kind, you forget to be clever. Never be so clever, you forget to be kind.
Taylor Swift
Timeline
Bachelor of Science - Accounting
Louisiana State University At Alexandria
02.2024 - Current
Loan Operations Quality Control Specialist
First Guaranty Bank
03.2023 - Current
Assistant Team Leader
Ollie's Bargin Outlet
07.2022 - 01.2023
Teller
Hancock Whitney Bank
01.2022 - 03.2023
No Degree - Accounting
Eastern Gateway Community College
05.2021 - 05.2022
PLU Clerk
Rouses Markets #32
02.2019 - 07.2022
Assistant Front End Manager
Rouses Markets #32
01.2018 - 02.2019
Assistant Liquor Manager
Rouses Markets #32
04.2017 - 01.2018
Beverage Department Head
Cost Plus World Market, Inc
09.2014 - 05.2017
No Degree - Accounting
Southeastern Louisiana University
08.2013 - 12.2016
High School Diploma -
Neville High School
08.2009 - 05.2013
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsSimilar Profiles
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