Michael Curtis
Odessa,TX
Summary
Proactive Area Service Manager with extensive experience leading teams in maintenance, service, and landscaping. Proven track record in improving customer satisfaction, optimizing work schedules, and reducing downtime. Brings strong skills in team leadership, problem-solving, and compliance management to drive operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated maintenance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Area Service Manager
Weidner Apartment Homes Texas
01.2024 - Current
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Mentored junior staff members, enhancing their technical skills and industry knowledge.
- Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Overhauled communication protocols within the department, leading to more effective collaboration between staff members and increased overall productivity levels.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Streamlined service processes for increased efficiency and quicker response times.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
- Ensured compliance with safety regulations, maintaining a safe working environment for all team members.
- Managed budgets, ensuring cost-effective allocation of resources and expense control.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Interviewed and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Service Manager
Weidner Apartment Homes Texas
10.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
Painter
Weidner Apartment Homes Texas
09.2020 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Calculated amount of paint and other materials needed for each job accurately.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Optimized paint application techniques to minimize waste and ensure even coverage.
- Improved project efficiency with meticulous planning and coordination of painting schedules.
- Prepared surfaces for painting by cleaning, sanding, and filling holes, ensuring smooth finishes.
- Streamlined painting process, reducing project completion times by organizing tools and materials effectively.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Repaired drywall and plaster prior to painting.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Selected appropriate type of paint and other materials for specific surfaces.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
Maintenance Supervisor
Weidner Property Management
05.2019 - 12.2020
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 2 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Tracked and managed department costs for good budget adherence.
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and cost effectiveness.
- Tracked and progressed maintenance requests in Yardi systems to meet schedules.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Maintenance Supervisor
Weidner Apartment Homes Texas
08.2016 - 05.2019
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Tracked and managed department costs for good budget adherence.
- Tracked and progressed maintenance requests in Yardi systems to meet schedules.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Service Technician
Weidner Apartment Homes Texas
06.2015 - 08.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Landscaping Crew Leader
Lonestar Lawn And Landscape
07.2014 - 06.2015
- Managed inventory of materials efficiently to ensure availability when required.
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crew members professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
Service Technician
Weidner Apartment Homes Texas
03.2013 - 06.2014
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Landscaping Crew Leader
Lonestar Lawn and Landscaping
04.2011 - 03.2013
- Managed inventory of materials efficiently to ensure availability when required.
- Ran a landscaping crew
- Installed irrigation
- Mowed properties
- Completed schedules in a timely manner
0331 Machine Gunner
United States Marine Corps
12.2001 - 12.2005
- Enhanced unit readiness by conducting regular maintenance and inspections on machine guns and related equipment.
- Conducted risk assessments for potential enemy threats, selecting appropriate machine gun positions to maximize defensive capabilities.
- Developed strong communication skills through daily briefings and after-action reports following field exercises or missions.
- Increased mission success rates by coordinating with other infantry units to provide effective machine gun support during combat situations.
- Performed reconnaissance tasks as part of an infantry squad, gathering vital intelligence information for use in strategic decision-making processes.
- Participated in numerous field exercises, honing skills in various terrain types and weather conditions to maintain operational readiness.
- Reduced safety incidents by implementing comprehensive training programs for fellow Marines in the proper handling of machine guns.
- Assisted in the development of tactical plans, incorporating machine gun placement for optimal effectiveness during operations.
- Improved accuracy rates with thorough marksmanship instruction and practice sessions for squad members.
- Mentored junior Marines on career progression opportunities and leadership qualities, fostering a positive work environment within the unit.
- Contributed to the improvement of unit standard operating procedures by sharing best practices and lessons learned from previous missions or exercises.
- Maintained a high level of situational awareness during operations, adjusting machine gun positions as needed to respond to changing battlefield conditions.
- Ensured compliance with safety regulations during live-fire exercises by providing detailed instruction on range procedures and monitoring adherence throughout training sessions.
- Implemented rigorous physical fitness routines, contributing to overall unit preparedness and endurance in high-stress environments.
- Utilized night vision and thermal imaging equipment for target identification and engagement during low-light or nighttime operations.
- Participated in humanitarian assistance efforts, providing security and logistical support during disaster relief missions.
- Supported convoy security operations by manning vehicle-mounted machine guns, mitigating potential roadside ambushes or attacks from hostile forces.
- Collaborated effectively with adjacent units while providing suppressive fire during joint operations, enhancing overall mission effectiveness and coordination between teams.
- Maintained proficiency in various machine gun systems, ensuring adaptability and flexibility during deployments.
- Assisted with logistical planning for large-scale training events, managing transportation and allocation of necessary supplies and equipment.
- Worked hard to build and maintain level of physical fitness required to carry and position weapons and ammunition.
- Conducted patrols over different types of terrain.
- Learned and maintained proficiency in different shooting positions.
- Taught new team members how to operate and maintain weapons.
- Practiced clock and gun drills to maintain optimum skills.
- Trained new infantry soldiers on standard operating procedures.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Executed directives from command center with necessary timeliness and efficiency.
- Developed and implemented strategies to maximize squad efficiency.
- Instructed squad members on proper use of weapons and equipment.
- Analyzed terrain to identify advantageous positions for operations.
- Conducted safety briefings for squad members prior to missions.
- Used modern communication systems to relay orders to squad members.
- Installed, operated and maintained field communications equipment.
- Applied first aid to squad members at camps and on battlefield.
- Utilized advanced combat tactics to maintain safety during engagements.
- Coordinated with allied forces to achieve mission objectives.
- Guided night patrols to search for enemy forces.
- Led soldiers through successful engagements with enemy forces.
- Directed reconnaissance missions to gather intelligence on enemy forces.
- Identified enemy targets using advanced surveillance techniques.
- Established defensive positions during hostile engagements.
- Monitored and reported enemy activity to command center.
- Deployed countermeasures to repel enemy assaults.
- I was also in 2 combat tours in Iraq 2003 as well as in 2004.
- I was also awarded ribbons in Marine Corp good conduct, Combat Action Ribbon, Iraq Campaign Medal, Global War on Terrorism Service Medal, Sea Service Deployment Ribbon, Global War on Terrorism expeditionary Medal, National Defense Service Medal. Presidential Unit Citation-Navy.
Education
High School Diploma -
Cooper High School
Abilene, TX05.1999
Skills
- Operational Efficiency
- Coaching and Mentoring
- Compliance Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Team building
- Relationship Building
- Task Prioritization
- Self Motivation
- Managing Operations and Efficiency
- Training and Development
- Professionalism
- Good Judgment
- Employee Coaching and Mentoring
- Schedule Management
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Budget Management
- Strategic Planning
- Employee Coaching and Mentoring
- Schedule Management
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Cost Control
- Budget Management
- Good Judgment
- Strategic Planning
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Cost Control
- Budget Management
- Good Judgment
- Strategic Planning
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Cost Control
- Budget Management
- Good Judgment
- Strategic Planning
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Cost Control
- Budget Management
- Good Judgment
- Strategic Planning
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Employee Development
- Emergency Response
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Process Improvement
- Cost Control
- Budget Management
Certification
- HVAC License
- CPO License
Timeline
Area Service Manager
Weidner Apartment Homes Texas
01.2024 - Current
Service Manager
Weidner Apartment Homes Texas
10.2021 - Current
Painter
Weidner Apartment Homes Texas
09.2020 - Current
Maintenance Supervisor
Weidner Property Management
05.2019 - 12.2020
Maintenance Supervisor
Weidner Apartment Homes Texas
08.2016 - 05.2019
Service Technician
Weidner Apartment Homes Texas
06.2015 - 08.2016
Landscaping Crew Leader
Lonestar Lawn And Landscape
07.2014 - 06.2015
Service Technician
Weidner Apartment Homes Texas
03.2013 - 06.2014
Landscaping Crew Leader
Lonestar Lawn and Landscaping
04.2011 - 03.2013
0331 Machine Gunner
United States Marine Corps
12.2001 - 12.2005
High School Diploma -
Cooper High School
- HVAC License
- CPO License
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