Michael Curtis
Albany
Summary
Outgoing, customer-driven leader with a passion for skincare, ingredient education, and creating meaningful connections on the sales floor. Experienced in coaching teammates, leading engaging demos, and energizing the store through structure, communication, and interactive training. Known for building trust with both customers and coworkers, delivering consistent results, and creating a welcoming, inclusive space for everyone.
Overview
4
4
years of professional experience
Work History
Floor Leader
Lush Fresh Handmade Cosmetics
Albany
05.2025 - Current
- Lead daily floor operations, driving KPI goals through coaching, demos, and connection-based sales techniques.
- Facilitate interactive morning meetings with roleplays, product linking, and ingredient education to prepare team for success.
- Train and mentor new hires; provide real-time feedback, performance support, and growth-focused development.
- Maintain strong communication across staff through clear zoning, shift planning, and team updates.
- Ensure high standards in skincare & body care by performing demos, building routines, and supporting product education.
- Contribute to recruitment through in-store interviews, roleplays, and culture-fit evaluations.
- Support operational tasks including stock organization, visual standards, shipment, and customer issue resolution.
- Foster an inclusive, welcoming environment aligned with Lush’s ethics and DEIB values.
TERRITORY SALES REPRESENTATIVE
TruGreen
Albany
03.2025 - Current
- Conducted daily outreach through door-to-door engagement, educating homeowners on lawn services, treatment plans, and seasonal needs.
- Utilized strong communication and rapport-building skills to quickly connect with customers, uncover needs, and recommend personalized solutions.
- Delivered clear, confident sales pitches while adjusting tone and approach to each customer’s personality and concerns.
- Managed rejections professionally and maintained high energy and positivity throughout long field days.
- Consistently met or exceeded appointment, lead, and conversion goals through strategic territory planning and customer-focused conversations.
- Provided accurate quotes, explained service options, and scheduled follow-up visits with technicians.
- Demonstrated resilience, independence, and time management while working outdoors in varying weather conditions.
- Maintained detailed notes on customer interactions to ensure strong service continuity and follow-through.
CAMP COUNSELOR
Kid Kampus
Clifton Park
11.2023 - 08.2024
- Led a classroom of young children, creating a safe, structured, and nurturing environment while managing daily routines and behavior expectations.
- Planned and facilitated age-appropriate activities, including crafts, sensory projects, outdoor play, educational lessons, and group games.
- Oversaw daily schedules, transitions, and classroom organization to ensure smooth, engaging, and well-managed camp days.
- Supervised children during indoor and outdoor activities, maintaining safety, accountability, and constant awareness of group dynamics.
- Communicated consistently with parents and guardians regarding daily updates, progress, behavior, and any concerns.
- Trained and guided assistant staff and junior counselors, delegating tasks and providing direction to maintain a cohesive, supportive team environment.
- Demonstrated patience, empathy, and strong problem-solving skills when handling conflicts, emotional moments, or challenging behaviors.
- Ensured all safety, cleanliness, and childcare regulations were followed according to camp and state guidelines.
CAMP COUNSELOR
TSL
Waterford
11.2022 - 10.2023
- Led a classroom of young children, creating a safe, structured, and nurturing environment while managing daily routines and behavior expectations.
- Planned and facilitated age-appropriate activities, including crafts, sensory projects, outdoor play, educational lessons, and group games.
- Oversaw daily schedules, transitions, and classroom organization to ensure smooth, engaging, and well-managed camp days.
- Supervised children during indoor and outdoor activities, maintaining safety, accountability, and constant awareness of group dynamics.
- Communicated consistently with parents and guardians regarding daily updates, progress, behavior, and any concerns.
- Trained and guided assistant staff and junior counselors, delegating tasks and providing direction to maintain a cohesive, supportive team environment.
- Demonstrated patience, empathy, and strong problem-solving skills when handling conflicts, emotional moments, or challenging behaviors.
- Ensured all safety, cleanliness, and childcare regulations were followed according to camp and state guidelines.Supervised groups of school-aged children during after-school hours, ensuring a safe, supportive, and structured environment.
- Assisted with homework, academic support, and skill-building activities tailored to each child’s needs and learning style.
- Planned and led daily activities including crafts, games, outdoor play, and enrichment projects to promote creativity and social development.
- Maintained strong behavioral management through positive reinforcement, redirection, and consistent routines.
- Communicated daily with parents and guardians about student behavior, achievements, and any concerns.
- Collaborated with other counselors and supervisors to maintain smooth group transitions, attendance tracking, and safety procedures.
- Built trusting relationships with children by providing emotional support, conflict resolution, and guidance during peer interactions.
- Ensured compliance with all safety, cleanliness, and program policies.
RETAIL SALES ASSOCIATE
Boscovs
Clifton Park
04.2022 - 08.2022
- Supervised groups of school-aged children during after-school hours, ensuring a safe, supportive, and structured environment.
- Assisted with homework, academic support, and skill-building activities tailored to each child’s needs and learning style.
- Planned and led daily activities including crafts, games, outdoor play, and enrichment projects to promote creativity and social development.
- Maintained strong behavioral management through positive reinforcement, redirection, and consistent routines.
- Communicated daily with parents and guardians about student behavior, achievements, and any concerns.
- Collaborated with other counselors and supervisors to maintain smooth group transitions, attendance tracking, and safety procedures.
- Built trusting relationships with children by providing emotional support, conflict resolution, and guidance during peer interactions.
- Ensured compliance with all safety, cleanliness, and program policies.
Education
Waterford Halfmoon UFSD
Waterford, NY06.2024
Early Childhood Education And Care
Suny Oneonta
Oneonta, NYSkills
- Leadership & Team Coaching
- Customer Relationship Building
- Sales & Product Linking
- Communication & Interpersonal Skills
- Training & Onboarding
- Problem-Solving & Conflict Resolution
- Operational Organization
- Time Management & Multitasking
- DEIB-Focused Customer Care
- Skincare & Product Knowledge
Timeline
Floor Leader
Lush Fresh Handmade Cosmetics
05.2025 - Current
TERRITORY SALES REPRESENTATIVE
TruGreen
03.2025 - Current
CAMP COUNSELOR
Kid Kampus
11.2023 - 08.2024
CAMP COUNSELOR
TSL
11.2022 - 10.2023
RETAIL SALES ASSOCIATE
Boscovs
04.2022 - 08.2022
Waterford Halfmoon UFSD
Early Childhood Education And Care
Suny Oneonta