Michael Daddio
Palm Desert,CA
Summary
Senior Branch Manager with over 15 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include sales and acquisition, team leadership, commercial and consumer lending, and small business. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Managed several large branches to top performing status, including a new build office that was primarily focused on acquisition of new clients
Overview
9
9
years of professional experience
Work History
Senior Branch Manager
JPMorgan Chase
06.2018 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Directly responsible for sourcing new to bank small business clients, to help them succeed financially with lending products.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
Assistant Branch Manager, Sales
U.S. Bank
06.2015 - 06.2018
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Education
BBA - Small Business Administration And Management
College of The Desert
Palm Desert 08.2018
Skills
- Sales management
- Loan Documentation
- Attention to Detail
- Excellent time management skills
- Relationship building and management
- Goals and performance
- Sales Planning
- Client acquisition
- Sales professional
- Loans
- Financial Analysis
- Business Development
Accomplishments
- Led a new build branch that displayed increases in deposits and investments each year. Consistently led a top tier team.
- Opened a brand new branch in 2020 responsible for month over month growth and led the team to tier 1 performance level for multiple years.
- Worked closely with branch partners, such as a business area managers to ensure business clients needs were met.
- Direct coaching led to 5 of my employees being promoted to other positions within the bank, some of which were in management.
Timeline
Senior Branch Manager
JPMorgan Chase
06.2018 - Current
Assistant Branch Manager, Sales
U.S. Bank
06.2015 - 06.2018
BBA - Small Business Administration And Management
College of The Desert