Michael Daibess

Advanced into a broader operations leadership role with responsibility spanning supply chain, inventory, fulfillment, vendor oversight, logistics, analytics, and cross-functional execution in a regulated telecom environment supporting more than 2.8M customers. Led major elements of the transition from a legacy operating structure to a scalable 3PL/4PL model while strengthening inventory visibility, partner accountability, operational controls, and service continuity.

• Led the operating-model shift from internal fulfillment to a diversified dual 3PL/4PL structure by authoring two $21M statements of work and establishing the commercial and operational framework for SLAs, logistics, warranty support, systems, reporting, escalation paths, and partner governance.
• Designed and implemented scalable forward and reverse logistics processes across 3PL/4PL partners, including equipment fulfillment, undeliverables, customer returns, redeployment, warranty handling, disposition planning, and asset recovery.
• Led the operational wind-down of legacy inventory exposure, distributing 1.4M units valued at $82M without service disruption or customer impact while implementing quarterly obsolete-inventory reporting to improve visibility and support disposition planning.
• Redesigned the 3PL/4PL shipping model, packaging strategy, and carrier execution approach, reducing shipping costs by 20% and delivering more than $1.2M in realized annual savings while protecting service levels.
• Partnered across sourcing, procurement, finance, legal, customer care, inventory, and external logistics partners to resolve execution gaps, align operating requirements, and support scalable go-to-market readiness for customer equipment programs.
• Authored SOPs, service guidance, and operational controls that translated complex partner, logistics, inventory, and compliance requirements into repeatable execution standards for frontline, support, and 3PL/4PL teams.

Owned product operations for a $200M telecom equipment portfolio, balancing product lifecycle, inventory exposure, service continuity, customer experience, cost control, warranty, returns, and vendor coordination. Served as a key product-operations partner during severe supply disruption, translating product, supply, care, IT, and operational requirements into practical execution plans that protected order flow and stabilized customer-impacting programs.

• Owned product lifecycle operations across forecasting, replenishment, warehouse readiness, fulfillment, warranty, returns, vendor coordination, and customer-impact risk management for a $200M telecom equipment portfolio.
• Translated product, care, IT, supply, and operational requirements into executable order-flow and fulfillment processes, maintaining continuity for approximately 45,000 monthly orders during severe supply disruption.
• Partnered with IT and cross-functional stakeholders to activate dormant system functionality, redesign order flows, and improve product fulfillment readiness under tight time, budget, and supply constraints.
• Built higher-frequency operating cadences across supply, care, vendor, warehouse, and product teams to improve shortage response, inventory visibility, issue resolution, and decision speed across customer equipment programs.
• Implemented a revamped product warranty program with tighter claim validation, vendor accountability, and operational controls that reduced fraudulent or excessive claims by 15% and delivered $1.44M in annual savings.
• Built inventory, ordering, and distribution operations for a field agent product program that deployed 400K products across 41 locations while maintaining shrinkage below 1.24% and supporting scalable market execution.

Inherited a challenged Costco territory and reset performance through stronger execution, sharper coaching, and tighter operating discipline across multiple locations.

• Grew market performance to roughly 140% to target while reducing churn and fraud activity by over 30% in a district with significant quality and compliance issues.
• Managed recruiting, onboarding, coaching, and performance oversight for 20+ employees, using KPI reviews and daily cadences to improve productivity and accountability.
• Strengthened relationships with corporate partner leadership and retail management teams to improve communication, issue resolution, and business stability.

Served as the bridge between enterprise priorities and field execution for major partner accounts, translating direction into workable processes, training, and implementation support.

• Supported national retail partner programs across Costco by improving communication flow, execution quality, and issue resolution between corporate and field teams.
• Facilitated training, webinars, and customer journey discussions that improved frontline consistency and strengthened customer engagement practices.
• Developed tools, procedures, and training materials used across multiple national retail accounts to support field readiness and execution at scale.

Advanced through program leadership roles supporting telecom and consumer electronics accounts, building early depth in field operations, training, customer experience, and performance management.

• Led retail and sales execution across Hisense USA, TracFone, and T-Mobile programs, improving performance through coaching, process discipline, and market insight sharing.
• Created training guides, workshops, and support tools adopted across national partner environments including Costco, Sam's Club, Best Buy, and Walmart.