Summary
Overview
Work History
Education
Skills
Timeline
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Michael Daley

San Jose,CA

Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.

Overview

35
35
years of professional experience

Work History

Auto Parts Specialist

Winchester Auto Parts
San Jose, CA
10.2016 - 05.2022
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.

Commercial Sales Manager

Pep Boys Auto
Sunnyvale, CA
02.2012 - 08.2016
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Motivated team to meet and exceed sales goals.
  • Traveled to different companies to negotiate large sales and contracts.
  • Provided local market insight and identified trends.
  • Increased company profit by [Number]% through upselling packages to corporate groups.
  • Planned, coordinated and implemented commercial sales functions and processes.
  • Conducted research to develop detailed business plans for commercial opportunities and expansion.
  • Set production goals to exceed budget expectations.
  • Responded to customer feedback in professional and constructive way.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Parts Counterman

Roadrider Motorcycle Accessories
San Jose, CA
02.1996 - 07.2012
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Mitigated financial discrepancies by managing [Task], damaged goods and back orders.
  • Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by [Number]%.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.

Research and Development Machinist

Custom Chrome Motorcycle Accessories Inc
Morgan Hill, CA
03.1989 - 06.1994
  • Conducted engineering and detailed experimental tests to collect design data and assist in research work.
  • Performed validation and testing of engineering models to support adequacy and reformulated models.
  • Utilized fundamental knowledge of state of art engineering applications, computational analysis tools, [Type] product design methods, specification regulations, competitive product specifications, patents and industry trends to carry out advanced research.
  • Assisted with control design, implementation and integration.
  • Analyzed and calibrated equipment, established conditions and prepared reports.
  • Optimized existing formulation and processes to improve product performance, process robustness and safety while reducing costs.
  • Authored protocols for bulk, finished goods and stability testing.
  • Worked closely with QC staff to develop new test methods for raw materials.
  • Processed materials to determine increased strength.
  • Prepared conceptual designs, hands-on fabrication, material and performance validation.
  • Took corrective action to restore or maintain quality standards.
  • Performed simple calculations according to procedures and maintained accurate records.
  • Set timelines and coordinated deliverables for R&D projects.

Parts Manager

Tadlocks Auto Parts
E.palo Alto, CA
09.1984 - 06.1987
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Education

Associate of Applied Science - Machine Tool Technology

Central County Occupational Center/Program
San Jose, CA
02.1989

High School Diploma -

Aragon High School
San Mateo, CA
08.1980

Skills

  • Procedural Updates
  • Creative Solutions
  • Parts Identifications
  • Customer Needs Assessments
  • End Cap Placement
  • Store Displays
  • Customer Interaction
  • Client Support
  • Pricing Structures
  • Mobile Devices
  • Special Orders
  • Closing Procedures
  • Inventory Control Processes
  • Pulling Parts
  • Customer Inquiries
  • Project Requirements
  • Returns Policies
  • Till Counting
  • Checking Batteries
  • Cash Register Operations
  • Chemical Cleaners
  • Stock Replenishment
  • Client Satisfaction
  • Verbal and Written Communication
  • Company Quality Standards

Timeline

Auto Parts Specialist

Winchester Auto Parts
10.2016 - 05.2022

Commercial Sales Manager

Pep Boys Auto
02.2012 - 08.2016

Parts Counterman

Roadrider Motorcycle Accessories
02.1996 - 07.2012

Research and Development Machinist

Custom Chrome Motorcycle Accessories Inc
03.1989 - 06.1994

Parts Manager

Tadlocks Auto Parts
09.1984 - 06.1987

Associate of Applied Science - Machine Tool Technology

Central County Occupational Center/Program

High School Diploma -

Aragon High School

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Michael Daley