Michael Daley

Owner/Operator

Daleys Landscaping LLC

02.2009 - Current

Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Implemented effective financial management practices, improving cash flow and profitability.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Negotiated contracts with vendors to secure favorable terms for the business.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Managed day-to-day business operations.
Maximized load safety by balancing, securing, and weighing products.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Dropped and hooked trailers and changed configuration of equipment.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.