Michael Daley
Atlanta,GA
Summary
Hands-on, High energy Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Positive Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Americas Car-Mart
02.2023 - 12.2023
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Spearheaded the implementation of innovative technology solutions to optimize workflows and improve communication among team members.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees; Manage relationships with key operations vendors.
Territory Manager - Sales & Service
Avis Budget Group
09.2019 - 08.2022
- Increased sales revenue by implementing strategic marketing plans and conducting regular client followups.
- Enhanced customer satisfaction and retention by providing exceptional service and addressing concerns promptly with effective problem resolution.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Implemented effective sales strategies, resulting in consistent growth in market share within the territory.
- Collaborated with cross-functional teams to create comprehensive solutions tailored to client needs, driving new business opportunities.
- Conducted detailed market research, identifying emerging trends and potential growth areas for product development and expansion.
- Optimized inventory management by closely monitoring stock levels and coordinating replenishment orders with suppliers.
- Responsible for overseeing the local market rental locations in the Piedmont Region with a team of over 100 employees while managing and maintaining a fleet of 4500+ vehicles.
- Conduct face-to-face B2B sales calls to obtain new business, keep existing partners satisfied, host outside sales meetings and events to promote the company.
- Coordinate, develop and achieve sales objectives through sales team within the territory on how to grow and maximize the fixed operations, lead, and develop field sales and performance team to excel in sales and performance goals.
- Strategic placement and distribution of the team to assure optimization of available resources to meet or exceed operating objectives.
- Recruit and acquire the best talent for my market to grow and develop my team while implementing employee retention processes.
- Analyze sales, marketing, forecasting, fleet planning and current market trends to identify business opportunities.
Area Manager of Operations and Sales
Hertz Corporation
10.2014 - 03.2019
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Responsible for a team of over 95 employees while managing and maintaining a fleet of 3750+ vehicles
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
Sales Manager
Five Star Automotive Group
07.2012 - 10.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Lead a team of 20-30 sales professionals and oversee the sale and financing of 300-350 vehicles per month. Contribute to team effort by accomplishing related results as needed.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Education
Bachelor of Science - Management Information Systems
Georgia Southern University
Statesboro, GA07.2012
Skills
- Workforce Planning
- Performance Analysis
- Key Performance Indicators
- Knowledge of performance tracking
- PC and Mac operating systems
- Strong analytical thinking skills
- Profit and Loss statement creation and analysis
- Strategic Planning
- Excellent interpersonal skills
- Standard Operating Procedures
- Compliance Management
- Forecasting
Accomplishments
- Supervised team of 100+ staff members.
- Omega Psi Phi Fraternity Incorporated.
- Real estate investors of America
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Notary Public
Volunteer Experience
- Hands on Atlanta - Assisting with various volunteering opportunities when available.
- Habitat for humanity
- Omega Psi Phi Renaissance team mentoring group
- Ogeechee/Canoochee river keepers - Keep the rivers and surrounding areas clean when service opportunities are offered.
- Books for Africa - Collection, sorting and sending books to less fortunate schools around Africa.
- United Caribbean Association - Helping people from the Caribbean get acclimated to life in the US.
Timeline
Area Operations Manager
Americas Car-Mart
02.2023 - 12.2023
Territory Manager - Sales & Service
Avis Budget Group
09.2019 - 08.2022
Area Manager of Operations and Sales
Hertz Corporation
10.2014 - 03.2019
Sales Manager
Five Star Automotive Group
07.2012 - 10.2014
Bachelor of Science - Management Information Systems
Georgia Southern University
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