Michael Dalgleish
Camarillo,CA
Summary
Established as a dynamic, result-oriented leader with a strong work ethic and passion for exceeding expectations within a fast-paced, high volume, food & beverage operation. Expertise in banquet events and full-service operations. Recognized by team members at all levels as a leader willing to go above and beyond to provide exceptional guest service at all times.
Overview
15
15
years of professional experience
Work History
Menu Onboarding Consultant
Toast
03.2022 - 06.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed high volume Zoom meetings, calls and emails for multiple accounts at a time to maintain and extend continued relationships.
Server
The Grill on the Alley
12.2018 - 10.2022
- Provided high quality service in an upscale fine dining atmosphere without compromising service quality.
- Demonstrated strong multitasking skills by managing multiple tables, serving food and beverages promptly.
Assistant F&B Manager
Hyatt Regency Westlake
05.2015 - 12.2018
- Manage and oversee all facets of the food & beverage department including outlet and banquet functions ensuring all staff follows standard procedures while providing expected service and hospitality.
- Actively involved in hotel & company leadership while promoting a safe and positive work environment.
- Improved overall service quality by conducting performance evaluations of staff members, providing constructive feedback and employee development plans.
- Delivered consistent food quality by overseeing kitchen procedures and monitoring ingredient sourcing practices from vendors regularly.
Supervisor/Lead Server/Trainer
Wolfgang Puck Grand Café and Fine Dining Room
05.2011 - 03.2015
- Supervisor - Lead, organize and participate in all front of house operations to ensure quality service
- Trainer/Lead Server - Prepare new hires with proper training to contribute and succeed in high volume F&B operation. Promote Teamwork and Steps of Service.
Intern Turned Cast Member
Walt Disney World
01.2009 - 06.2011
- Dispatch Valet and Baggage Services at Disney's Grand Floridian Resort and Spa
- Run Host stand at ESPN Club at Disney's Boardwalk Resort.
Skills
- Leadership & Team Building
- Effective Communication Skills
- Customer Service & Guest Relations
- Knowledge of Product / Industry
- Problem-Solving & Attention to Detail
- Commitment & Accountability
Additional Skills & Training
- Experience with multiple timekeeping, POS and payroll systems. Proficient in Microsoft Office, Excel and Google Sheets.
- Successfully completed Disney's College Program Internship and extension to continue within multiple hospitality roles at Walt Disney World.
- Certified as a Levy Restaurants trainer. Certified as a Disney trainer.
- As a graduate of Levy Restaurants-Keys to the Future Program; exposed to the duties of every position (front & back of house) within Wolfgang Puck Grand Café. The program also provided a chance to be involved in Administration and Finance within a High Volume operation.
References
- Ryan Dewey, President, Lead Builders Inc., friend 20+ years, 805-390-0596
- Jessica Lancaster, Area Director of Sales, Dimension Development, coworker 3+ years, 519-330-1710
Timeline
Menu Onboarding Consultant
Toast
03.2022 - 06.2024
Server
The Grill on the Alley
12.2018 - 10.2022
Assistant F&B Manager
Hyatt Regency Westlake
05.2015 - 12.2018
Supervisor/Lead Server/Trainer
Wolfgang Puck Grand Café and Fine Dining Room
05.2011 - 03.2015
Intern Turned Cast Member
Walt Disney World
01.2009 - 06.2011