Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Michael Dallum

Grand Forks,ND

Summary

Dynamic professional with a proven track record at Arrowwood Resort, excelling in customer service and environmental sustainability. Recognized for enhancing guest experiences through effective communication and meticulous attention to detail. Skilled in meteorological observation and adept at problem-solving, ensuring safety and satisfaction in high-pressure environments.

Professional marina operations specialist with hands-on experience in dock management, vessel maintenance, and customer service. Strong focus on teamwork and adaptability to meet changing needs. Expertise in handling watercraft logistics, maintaining safety standards, and ensuring smooth marina operations. Reliable and results-driven, skilled in communication, problem-solving, and providing exceptional service in fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Marina Attendant

Arrowwood Resort
05.2022 - 10.2022
  • Contributed to environmental sustainability initiatives at the marina by implementing proper waste disposal practices and promoting eco-friendly boating habits among guests.
  • Streamlined dock assignments and boat storage processes for improved efficiency and customer satisfaction.
  • Conducted routine maintenance on marina equipment to ensure safety standards were met and minimize downtime.
  • Monitored weather conditions closely to proactively communicate potential hazards or delays to guests, ensuring their safety during their stay at the marina.
  • Provided excellent customer service, addressing concerns promptly, leading to increased repeat business from satisfied clients.

Customer Service/Ride Operator

Casey's Amusement Park
05.2021 - 09.2021
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.

Volunteer

Alexandria Area Hockey Association
10.2019 - 02.2021
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Cashier/Dishwasher

World of Wellness
08.2015 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Commercial Aviation

University of North Dakota
Grand Forks, ND
12-2025

Skills

  • Meteorological observation
  • Effective team collaboration
  • Customer service
  • Meticulous attention to detail
  • Critical thinking and resolution
  • Proficient in managing multiple tasks
  • Dependable performance
  • Problem-solving skills

Certification

  • Licensed commercial single/multi engine pilot - 1/24/25

Interests

  • Gym Workouts
  • Golf
  • Team Sports

Timeline

Marina Attendant

Arrowwood Resort
05.2022 - 10.2022

Customer Service/Ride Operator

Casey's Amusement Park
05.2021 - 09.2021

Volunteer

Alexandria Area Hockey Association
10.2019 - 02.2021

Cashier/Dishwasher

World of Wellness
08.2015 - 09.2016

Bachelor of Science - Commercial Aviation

University of North Dakota

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