Michael A. D’Amore

Work History

VIP Host // Inside Security

The Jet Strip

05.2021 - 08.2023

Welcomed VIP guests, ensuring exceptional first impressions and a seamless entry experience.
Coordinated with team members to optimize seating arrangements.
Assisted in designing tailored experiences to meet unique guest preferences.
Monitored event flow, ensuring timely service and addressing guest needs promptly.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.

Inside Security // VIP Host // Cashier

The Bare Elegance

09.2020 - 07.2021

Cultivated relationships with high-profile clients to enhance guest experience and loyalty.
Coordinated VIP reservations, ensuring seamless service and exceptional hospitality for all guests.
Managed event logistics, collaborating with staff to create memorable experiences for exclusive gatherings.
Implemented feedback systems to refine service delivery and address guest concerns effectively.
Oversaw VIP area operations, maintaining high standards of cleanliness and organization during events.
Analyzed guest preferences to personalize services, driving repeat visits from loyal patrons.
Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
Developed strong relationships with clientele, resulting in repeat business and increased revenue.
Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
Ensured compliance with venue policies and regulations, maintaining a safe environment for all guests.

Day Shift Supervisor // VIP Host

Spearmint Rhino

02.2018 - 08.2020

Supervised daily operations, ensuring team adherence to safety protocols and productivity standards.
Trained staff on efficient workflow processes and equipment usage to enhance operational effectiveness.
Conducted performance evaluations, providing constructive feedback to improve team efficiency and morale.
Implemented process improvements that streamlined inventory management and reduced waste.
Coordinated scheduling and workload distribution to optimize labor resources and maintain consistent output.
Resolved conflicts within the team, fostering a collaborative work environment and improving communication.
Supported upper management in strategic decision-making by providing relevant data analysis, insights, and recommendations from daily operations perspective.
Collaborated with other supervisors to implement cross-training initiatives, increasing workforce flexibility and versatility.
Evaluated employee performance periodically, identifying strengths and areas for improvement while providing actionable feedback for growth opportunities.
Acted as a liaison between day shift employees and upper management, facilitating open communication channels for addressing concerns, suggestions, or grievances in a timely manner.
Reduced tardiness and absenteeism rates through consistent enforcement of company policies and open communication with staff members.
Maintained accurate inventory records, managing stock levels effectively to prevent shortages or overstocking situations.
Achieved higher customer satisfaction ratings with timely resolution of complaints and proactive problem-solving strategies.
Coordinated with other departments for resource allocation, scheduling adjustments, or joint project initiatives to ensure efficient inter-departmental collaboration and harmonious work environment.
Fostered an inclusive work culture that valued diversity, encouraging respectful collaboration among team members with different backgrounds or perspectives.
Assisted in the hiring process by reviewing applications, conducting interviews, and making well-informed recommendations for candidate selection.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Completed cash and credit card transactions accurately using POS software.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Resolved conflicts between employees to maintain positive and productive work environments.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Security

The Venetian

01.2013 - 01.2017

Monitored venue for compliance with safety regulations and policies.
Managed crowd control to ensure patron safety and maintain order.
Collaborated with security team to assess potential threats and intervene as necessary.
Conducted ID checks to verify age and prevent underage drinking.
De-escalated conflicts through effective communication and conflict resolution techniques.
Trained new staff on safety protocols and emergency procedures.
Implemented strategies to improve overall guest experience while ensuring safety standards were met.
Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
Checked IDs and closely examined patrons' faces to verify age.
Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Ejected unruly patrons from premises.
Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
Safeguarded valuable property through diligent surveillance of both indoor and outdoor areas around the venue.
Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
Reduced liability risks by conducting regular inspections of venue equipment and reporting any issues promptly.
Improved team coordination by leading pre-event security briefings.
Fostered positive relations with local law enforcement by providing assistance during incidents, enhancing venue reputation.
Facilitated emergency evacuations smoothly during unexpected events, ensuring guest safety.
Monitored surveillance equipment to preemptively address potential security breaches.
Responded quickly to emergency situations to assess and deflect issues.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Overview

Work History

VIP Host // Inside Security

Inside Security // VIP Host // Cashier

Day Shift Supervisor // VIP Host

Security

Education

Associate Degree In Fire Science - Fire Science

Skills

Affiliations

Timeline

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