Michael Dang
Littleton,CO
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives assisting in the company's growth and success.
Overview
6
6
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
South Platte Distributors
04.2020 - 01.2024
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
Customer Service Representative
Castles Pines Day Spa
03.2018 - 04.2020
- Welcome clients, guests and employees and made sure that they are comfortable.
- Make sure that the customer service is above satisfactory, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Schedule appointments and update appointment calendars.
- Maintain organization of the front desk, lobby area, lighting, applications, and spa brochures.
Education
Associate of Science - Technology Education
Black Fox Training Institute
Longmont, CO11.2017
Bachelor of Science - Communications
University of Colorado Denver
Denver, CO06.2016
Associate of Science - Computer Science
Arapahoe Community College
Littleton, CO08.2012
Skills
- Active Listening
- Communication
- Teamwork
- Tech Savy
- Quick learner
- Self- Motivation
- Time Management
- Call Center Operations
- Problem-Solving
Languages
Vietnamese
Native or Bilingual
Timeline
Packing, Shipping, and Receiving Assembler
South Platte Distributors
04.2020 - 01.2024
Customer Service Representative
Castles Pines Day Spa
03.2018 - 04.2020
Associate of Science - Technology Education
Black Fox Training Institute
Bachelor of Science - Communications
University of Colorado Denver
Associate of Science - Computer Science
Arapahoe Community College
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