Michael Daniele

First Student

04.2001 - Current

Optimized scheduling efficiency by coordinating staff assignments and daily responsibilities.
Collaborated with upper management to develop strategic goals for the location that aligned with company-wide objectives.
Managed location budgets to minimize expenses while maintaining exceptional service quality.
Enhanced team collaboration through regular communication and constructive feedback.
Provided support during high-volume periods by assisting staff members with various tasks as needed.
Successfully managed day-to-day operations during times of transition or leadership absences.
Established strong relationships with vendors, negotiating favorable terms for products and services rendered.
Ensured compliance with company policies and procedures through consistent enforcement and training efforts.
Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
Effectively addressed employee performance issues through coaching, mentoring, or disciplinary action as necessary.
Implemented safety protocols to minimize workplace accidents, consistently maintaining a safe environment for employees and customers alike.
Improved customer satisfaction with prompt resolution of inquiries and concerns.
Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.