Summary
Overview
Work History
Education
Skills
Golf, Softball, Boating
Timeline
SalesAssociate
MICHAEL DANKO

MICHAEL DANKO

Grapevine,TX

Summary

Top performing Infrastructure Engineer with over 30 years’ experience in Supply Chain Management, IT Project Management, Operations and IT infrastructure design . Including experience in planning, organizing, directing and evaluating high-volume supply-chain distribution operations. SAP/EWM and IT design, installation and support processes. Dynamic self-motivated team player and leader with an unparalleled work ethic and track record of meeting aggressive goals, detecting critical customer service deficiencies, developing preventive strategies and solutions for high-end customer and vendor support. Strong communication skills and relationship building. High competency of partnering with clients, vendors, staff, and administration. Clear understanding of scalable technologies and its role in business strategy, Sarbanes-Oxley, and the broader context of IT governance, risk assessment, and compliance regarding the company’s overall business model. Implementation Continuous Improvement Operations Management Customer Service IT Governance Policy/Procedure Development

Overview

21
21
years of professional experience

Work History

Infrastructure Engineer

W.W. Grainger Inc
, Texas
02.2011 - 04.2022
  • Successfully managed Network Infrastructure design/installation and validation of 7 new distribution centers, 5 bulk warehouses and 50 stores across US, Mexico, Canada and UK
  • These facilities range in size from 40K to 1.5 million square feet
  • Organized and coordinated standardized configuration of all WMS databases, providing consistent platform for all Grainger Distribution Centers
  • Led Enterprise-wide installation and configuration of IT service management tools
  • Improved first call resolution and quality response; reduced avg
  • Service call cycle time 30%
  • Increased distribution center uptime 20% by leveraging Lean and continuous improvement practices
  • Ensured distribution system performance met service level agreement of 99.7% system uptime
  • Implemented WMS reporting database which was integrated across in 12 Grainger distribution centers- significantly optimizing warehouse logistics, operational productivity, and financial reporting
  • Supply Chain Project Management of Network Design including but not limited to LAN/WAN, wireless, security, paging and data center infrastructure design
  • Managed IT designs for multiple Distribution Centers/Bulk Warehouses and store locations
  • System Support for DC supply chain

Business Systems Analyst

W.W. Grainger Inc
Roanoke, Texas
01.2001 - 02.2011
  • Operations - WMS
  • Provisioned production changes across 12 high volume distribution centers ranging in size from 300,000 to 1.5 million sq ft
  • Provided 24x7support of all Warehouse Management Systems and desktop applications, including SAP, hardware/infrastructure support, Barcode Printers, and relational database management
  • Promoted technical changes into business environment using structured approach that minimized risk and achieved high reliability, availability and performance expectations
  • Facilitated critical system downtime issues by performing Incident Management resolution, Root Cause Analysis, and communication delivery to business and operational leaders
  • Developed and administered all reporting pertaining to operational and employee performance, order management, and inventory/logistics via Access databases, WMS configuration queries, and SQL scripts
  • Partnered with Supply Chain Leadership team as primary technical liaison to develop, deliver, consult, and implement operational process improvements, break-fix support/configuration, and productivity reports
  • Primary onsite WMS IT support for 500K sq ft Dallas Distribution Center and 300K sq ft Bulk warehouse
  • Accountable for operational system activities, processes, and maintenance in areas of technical infrastructure systems, SAP, SUN, Oracle, Unix, Tuxedo, TCP/IP networking and RF technology
  • Spearheaded all corrective and preventive action procedures to ensure minimal interruption to operational service level agreements.
  • Identified needed business improvements and determined appropriate systems required to implement solutions
  • Organized system operating procedures to strengthen controls
  • Tracked feedback at all levels and researched resolutions for common concerns
  • Gathered, reviewed and reported on findings
  • Investigated system issues and implemented resolutions to reduce downtime
  • Enhanced interfaces to promote better functionality for users
  • Coordinated data migration and consolidation efforts
  • Trained business personnel in use of systems
  • Helped deploy system enhancements to improve field operations
  • Collected, defined and analyzed business requirements

Education

Some College (No Degree) - Adult And Continuing Education

University of North Texas
Denton, TX

Skills

  • TECHNICAL & APPLICATION COMPETENCIES:
  • MS Office Suite, SAP(ECC/EWM), TEAMS, Agile, SQL, ODBC, UNIX, TCP/IP, SharePoint, HTML, Wiki
  • Development, Remedy, HP OpenView Service Desk, Connect Ship, RF Units, Zebra Printers, MOVE (WMS), Service Now
  • (SNOW), Network Infrastructure design, installation and management
  • Network Infrastructure Support
  • Team Communication and Collaboration

Golf, Softball, Boating

Avid golfer and also play on softball leagues. In my spare time I enjoy spending time at our lakehouse on Texoma boating and fishing.

Timeline

Infrastructure Engineer

W.W. Grainger Inc
02.2011 - 04.2022

Business Systems Analyst

W.W. Grainger Inc
01.2001 - 02.2011

Some College (No Degree) - Adult And Continuing Education

University of North Texas

Similar Profiles

CREATE PROFILE
MICHAEL DANKO