Michael Da Pisa
Orland Park,IL
Summary
Dynamic Reference Librarian with a proven track record at Berwyn Public Library, enhancing patron satisfaction through expert research services and innovative library outreach. Skilled in problem-solving and clear communication, I've significantly increased library usage and streamlined research processes. My dedication to professional development and user support underpins my commitment to fostering lifelong learning and information access.
Professional, knowledgeable librarian with strong expertise in information retrieval, cataloging, and digital resource management. Adept at fostering collaborative environments and driving team success. Skilled in research assistance, database navigation, and community engagement, ensuring adaptability and reliability in dynamic library setting. Prepared to make significant impact by leveraging passion for knowledge sharing and results-driven approach.
Qualified [Desired Position] with background in managing and curating comprehensive reference collections. Successfully guided patrons to relevant resources, enhancing their research capabilities. Demonstrated strong organizational and research skills, alongside effective communication and customer service.
Reference Librarian assisting guests in search for literary material using digital research platforms for past [Number] years. Focused on improving research systems using innovative technology and regular training session for library guests and employees.
Librarian exhibiting superb communication and interpersonal skills. Dedicated to fostering welcoming and inviting library atmosphere.
Overview
25
25
years of professional experience
Work History
Reference Librarian
Berwyn Public Library
11.1991 - 09.2016
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Developed and conducted informative workshops on various topics, improving patrons'' research skills and resource utilization.
- Increased library usage among students by developing innovative outreach programs that promoted available resources and services.
- Collaborated with faculty to create customized research guides, resulting in improved student understanding of course materials.
- Maintained and added to library's digital reference system to keep information recent and relevant for library guests.
- Implemented user surveys to gather feedback on reference services, using data to make informed decisions regarding improvements or adjustments as necessary.
- Streamlined the library''s research process for better user experience by implementing user-friendly digital resources and tools.
- Coordinated data and system search training sessions for over [Number] visitors and staff to help educate on effective research processes.
- Assisted patrons in navigating databases, search engines, and catalogs for efficient retrieval of information needed for their projects or assignments.
- Evaluated current collections regularly to identify outdated or underused materials for removal or replacement with more relevant content.
- Monitored trends in reference librarianship by attending conferences and workshops as part of ongoing professional development efforts.
- Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
- Served as an advocate for intellectual freedom and privacy rights, ensuring patrons'' access to information without unnecessary restrictions or limitations.
- Created engaging displays showcasing new arrivals or highlighting specific subjects in order to draw attention from visitors and encourage exploration of library resources.
- Trained new staff members on reference procedures and techniques, ensuring consistent high-quality service delivery across the team.
- Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
- Greeted library guests at reference desk daily with upbeat and optimistic approach.
- Resolved patrons' complaints tactfully and professionally.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
Reference Librarian
Forest Park Public Library
09.2014 - 05.2016
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Collaborated with faculty to create customized research guides, resulting in improved student understanding of course materials.
- Assisted patrons in navigating databases, search engines, and catalogs for efficient retrieval of information needed for their projects or assignments.
- Evaluated current collections regularly to identify outdated or underused materials for removal or replacement with more relevant content.
- Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
- Served as an advocate for intellectual freedom and privacy rights, ensuring patrons'' access to information without unnecessary restrictions or limitations.
- Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
- Greeted library guests at reference desk daily with upbeat and optimistic approach.
- Resolved patrons' complaints tactfully and professionally.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
- Notified supervisors when major equipment repairs were needed.
Circulation Assistant
La Grange Park Public Library District
04.2013 - 05.2015
- Answered telephone and offered general information in response to inquiries.
- Checked library materials in and out of library.
- Assisted staff with special projects and library event preparation.
- Maintained condition of library shelves and study areas.
- Helped library patrons by providing directional information.
- Ensured accurate inventory management by conducting routine shelf-reading, shifts, and book maintenance tasks.
- Collaborated with reference librarians to provide comprehensive research assistance to patrons in need of guidance on complex topics.
- Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
- Mentored new employees and volunteers, fostering a collaborative work environment that improved overall team performance.
- Provided support during special programs or events hosted at the library, contributing to successful community engagement initiatives.
- Demonstrated flexibility in adapting to changing priorities throughout daily operations while maintaining high levels of efficiency under pressure.
- Handled patron inquiries via phone or email correspondence promptly, demonstrating professionalism and attention to detail in all interactions.
- Managed overdue notices and fines, balancing adherence to policies with compassionate customer service when appropriate.
- Facilitated interlibrary loan requests, connecting patrons to resources beyond our own collection.
- Contributed to a positive work culture by participating in staff meetings and training sessions designed to enhance job performance and collaboration.
- Enhanced patron experience with timely assistance in locating materials and resources within the library.
- Catalogued and sorted books and library materials.
- Helped patrons to complete forms for library card issuance.
- Maintained and updated patron records in library system database.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
Education
Bachelor of Arts - Political Science And Government
Dominican University (Rosary College)
River Forest, IL05-1980
Associate of Arts - Journalism
Triton College
River Grove, IL01-1978
Skills
- Problem-solving skills
- Clear Communicator
- Guiding students
- Library outreach
- Active Listening
- Decision-Making
- Professionalism
- Shelf reading
- User Support
- Reference Research
- Problem-solving aptitude
- Professional Demeanor
Accomplishments
- Achieved patron satisfaction by completing reference requests with accuracy and efficiency.
- Documented and resolved overcrowded bookshelves being in charge of massive weeding project which led to cleaner shelves with a more modern collection.
- Elected Employee of the Year 1991.
Timeline
Reference Librarian
Forest Park Public Library
09.2014 - 05.2016
Circulation Assistant
La Grange Park Public Library District
04.2013 - 05.2015
Reference Librarian
Berwyn Public Library
11.1991 - 09.2016
Bachelor of Arts - Political Science And Government
Dominican University (Rosary College)
Associate of Arts - Journalism
Triton College
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