Michael Daquin II
Westwego,LA
Summary
A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Also an ambitious manager with a proven track record of creating successful food service operations, managing staff, and increasing profits. Extensive experience in menu design, ordering supplies, and creating innovative solutions to food service challenges. Well-versed in hospitality standards and a natural knack for building relationships with customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Coffee Shop Manager
Cafe Hope
09.2023 - Current
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Increased employee retention through effective training programs and team-building initiatives.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
Assistant Front of House Manager
Cafe Hope
09.2019 - 09.2023
- Enhanced guest satisfaction by efficiently managing reservations and addressing customer inquiries.
- Streamlined front desk operations for improved efficiency and customer service.
- Trained new staff members in front-of-house procedures, contributing to a well-prepared team.
- Collaborated with the Back of House Manager to ensure seamless coordination between departments.
- Resolved customer complaints promptly, maintaining positive relationships with patrons.
- Improved overall dining experience by monitoring wait times and allocating resources as needed.
- Assisted with event planning and execution, ensuring successful events for clients and guests alike.
- Maintained a clean and welcoming environment, adhering to health code regulations at all times.
- Oversaw daily cash handling procedures, ensuring accurate accounting records were kept.
Server Trainer
Cafe Hope
02.2018 - 09.2019
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
No Degree - Hospitality Administration And Management
Delgado Community College
New Orleans, LA05.2026
High School Diploma -
John Ehret High School
Marrero, LA05.2014
Skills
- Customer Retention Strategies
- Marketing and Promotions
- Menu Planning
- Market Tracking
- Scheduling
- Budgeting and Financial Management
- Food Safety Standards
- Health and Safety Compliance
- Sales Tracking
- Staff Training and Development
- Cost Monitoring
- Customer Experience Management
Accomplishments
Branding logo creation for my streaming
Won an Outstanding Citizen Award from the Archdiocese of New Orleans
Languages
English
Native or Bilingual
Affiliations
- Stream
- Draw
- Read
Timeline
Coffee Shop Manager
Cafe Hope
09.2023 - Current
Assistant Front of House Manager
Cafe Hope
09.2019 - 09.2023
Server Trainer
Cafe Hope
02.2018 - 09.2019
No Degree - Hospitality Administration And Management
Delgado Community College
High School Diploma -
John Ehret High School
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