MICHAEL DART
Logan,Utah
Summary
Customer Success leader with 7+ years of experience across SaaS sales, enterprise account management, and people leadership. Experienced in supporting retention and revenue growth, partnering with Sales leadership, and using customer insights to inform business decisions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager, Customer Success
Consensus
08.2023 - Current
- Lead a team of Customer Success Managers focused on customer retention, adoption, and revenue growth.
- Achieved 92% Gross Revenue Retention (GRR) and 115% Net Revenue Retention (NRR) through strategic customer success initiatives.
- Increased the Mid-Market renewal rate by 10% YOY (2025 to 2026).
- Led an initiative to generate $600k in customer leads in the first half of 2026.
Enterprise Customer Success Manager
Consensus
02.2022 - 08.2023
- Achieved 90% gross revenue retention while managing challenging and at-risk customer accounts.
- Achieved recognition as 2022 Rookie of the Year for outstanding performance in customer success.
- Acknowledged by Account Executives as the top choice for Customer Success Manager in 2023.
Account Executive
ClientSuccess
12.2020 - 01.2022
- Guided Customer Success leaders through full sales cycle, ensuring alignment with client needs and facilitating informed purchasing decisions.
- Achieved top representative status in Q4 2021, exceeding quota by over 100%.
- Managed full sales cycle from discovery through contract negotiation and close.
- Qualified inbound and outbound opportunities to prioritize high-value prospects.
- Conducted product demonstrations tailored to client needs and business goals.
Sales Development Representative
ClientSuccess
03.2019 - 12.2020
- Developed Sales Development function from inception, establishing processes and structures for future growth.
- Assisted Account Executives in generating qualified leads through targeted inbound and outbound outreach strategies.
- Prospected high-value SaaS accounts through targeted outbound calls, emails, and LinkedIn outreach.
- Qualified inbound and outbound leads using discovery questions aligned with customer success priorities.
- Coordinated handoffs between sales and account teams to maintain pipeline continuity.
Education
Bachelor’s in Marketing -
Utah State University
Logan01-2018
Skills
- Customer Success Leadership
- Gross & Net Revenue Retention
- SaaS Revenue Retention
- Customer growth
- Enterprise Account Management
- Customer analytics
- Customer Onboarding
- Change leadership
- Cross-functional teamwork
Accomplishments
- 92% GRR
- 115% NRR
- 100%+ Q4 2021 QUOTA
- 2022 Rookie of the year
- 2025 "Best Team Lead" award recipient
Certification
Consensus Certified Administrator
Timeline
Manager, Customer Success
Consensus
08.2023 - Current
Enterprise Customer Success Manager
Consensus
02.2022 - 08.2023
Account Executive
ClientSuccess
12.2020 - 01.2022
Sales Development Representative
ClientSuccess
03.2019 - 12.2020
Bachelor’s in Marketing -
Utah State University
Personal Information
Title: MANAGER, CUSTOMER SUCCESS