Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Timeline
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Michael Dattolo

Hackettstown,NJ

Summary

Innovative Product Designer known for enhancing productivity and efficiency in task execution. Expertise in user experience design, prototyping, and user research drives the creation of products that consistently surpass user expectations. Strong communication, teamwork, and problem-solving skills facilitate effective collaboration with cross-functional teams to tackle complex product challenges. Aiming to leverage design capabilities to develop breakthrough solutions that resonate with users.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

Staples
Hackettstown, USA
07.2024 - Current
  • Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
  • Maintained detailed and accurate accounting records by overseeing sales, purchases, and requisitions documentation.
  • Implemented loss prevention strategies to reduce shrinkage and improve profitability.
  • Set individual and team sales goals, motivating staff to meet and exceed these targets.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turn.
  • Reviewed financial statements regularly to track store performance.
  • Coached, developed, and motivated the team to achieve revenue goals.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales practices.
  • Demonstrated knowledge of audit and compliance standards.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Greeted guests promptly with a positive attitude, and asked open-ended questions to understand shopping needs better.
  • Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.

Innovation Lab Technician

Johnson & Wales University
Providence, USA
08.2021 - 05.2024
  • Supported students in creating class projects utilizing equipment like the Laser-cutter, Vinyl Cutter, and 3D Printers.
  • Prepared files for precision machining using 3D printers, laser cutters, and vinyl cutters.
  • Trained new employees in the proper use of machines and safety procedures.
  • Adjusted machine settings as needed to optimize production speed and efficiency.
  • Programmed CNC machines for cutting and drilling operations.

Computer Repair Technician

Panther Valley Tech
Allamuchy, USA
03.2014 - 07.2015
  • Conducted computer checks and executed repairs.
  • Optimized customer systems by updating or installing software.
  • Detected and removed computer viruses, enhancing system security.
  • Diagnosed hardware and software performance issues to ensure optimal functionality.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Assisted customers with new computer and accessory purchases.
  • Checked in computers and performed diagnostics for repair.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Replaced defective parts on customers' computers in a timely manner.
  • Assisted customers with setting up email accounts, web browsers.
  • Completed data recovery from failed hard drives using specialized tools and techniques.
  • Assessed computer performance issues to identify root cause of problems.
  • Utilized diagnostic tools to detect errors in hardware configuration.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Education

Bachelor of Science - Integrated Product Design

Johnson & Wales University
Providence, RI
05.2024

Skills

  • Medical Device Development
  • Product design
  • Entrepreneurship
  • 3D modeling
  • Autodesk Inventor
  • SolidWorks
  • Research Design
  • Innovation
  • Technical skills
  • Critical thinking
  • Sales expertise
  • Customer engagement
  • Productivity maximization
  • Upselling strategies
  • Management
  • Hardware and software installation
  • Technical support
  • Virus removal
  • Electronics repair
  • Operating system installation
  • Performance optimization
  • Computer assembly
  • Project management
  • Design Process
  • Mockups and prototypes
  • AutoCAD
  • Product design
  • Wireframing and prototyping

Affiliations

  • First Robotics 2016 - 2024

MEDICAL/COMMUNICATION DEVICE PRODUCT DESIGN:

Smart Textile Array Devices for Assistive and Augmented Communication. Platform Presentation. BMES (2022)

Accessible, Game-based, Touch-sensing Devices for Rotator Cuff and Fine Motor Assessment and Therapy. Poster Presentation. BMES (2022)

SYMPOSIUM RESEARCH:

Dattolo, Michael; Harris, Jonathan; and Zesk, Walter, "Reducing Plastic Waste with 5D Printing" (2023). Student Research Design & Innovation Symposium. 4.

Dattolo, Michael, "M.A.R.T.I.A.N Construction Robot" (2024). Student Research Design & Innovation Symposium. 132.

Keene, Joshua; Hayduk, Marshall; Dattolo, Michael; Doyle, Keely; and Hartung, Mathew, "BloominBeds" (2024). Student Research Design & Innovation Symposium. 161.

Accomplishments

Dean's List 2020 - 2024

PRODUCT DESIGN/ENTREPRENEURSHIP

2nd Place JWU Sharkfest Competition (2022)

Businesses I have started

Total Ergonomics (2022)

Release The Beast Gym Clothing (2024)

Certification

  • Autodesk Inventor (2019)

Timeline

Retail Sales Manager

Staples
07.2024 - Current

Innovation Lab Technician

Johnson & Wales University
08.2021 - 05.2024

Computer Repair Technician

Panther Valley Tech
03.2014 - 07.2015

Bachelor of Science - Integrated Product Design

Johnson & Wales University

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Michael Dattolo