Michael Daugherty
Port St Joe
Summary
Dynamic leader with proven expertise in retail staff management and exceptional customer service, honed at Ace Hardware. Excelled in inventory management and sales training, boosting store performance. Skilled in fostering teamwork and collaboration, ensuring high levels of customer satisfaction and repeat business. Demonstrates a positive attitude and problem-solving abilities, driving success and operational excellence.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
Ace Hardware
09.2022 - Current
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Sales Associate
Bed Bath & Beyond
07.2019 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier Team Lead
Winn Dixie Supermarket
08.2018 - 06.2019
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Bachelor of Arts - Business Administration
Florida State University
Panama City, FL08-2025
Associate of Arts - Business
Gulf Coast State College
Panama City, FL12-2022
High School Diploma -
A. Crawford Mosely High School
Lynn Haven, FL04-2017
Skills
- Keyholder
- Retail staff management
- Product presentation
- Inventory management
- Sales training
- Inventory
- Visual merchandising
- Delegation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
Timeline
Sales Floor Manager
Ace Hardware
09.2022 - Current
Sales Associate
Bed Bath & Beyond
07.2019 - 08.2022
Cashier Team Lead
Winn Dixie Supermarket
08.2018 - 06.2019
Bachelor of Arts - Business Administration
Florida State University
Associate of Arts - Business
Gulf Coast State College
High School Diploma -
A. Crawford Mosely High School
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