Summary
Overview
Work History
Education
Skills
References
Parttimeemployment
References
Timeline
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Michael Daugherty

Noblesville,United States

Summary

Business professional with a dynamic personality. Experience building and supporting internal and external customer relationships. Pro-actively solving problems, analyzing business needs, project management skills, and driving productive business gains. Collaborator who leads by example with a strong work ethic. Exceptional ability to build trust and share information. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience

Work History

Order Management Specialist (Contractor)

Salesforce
Indianapolis, IN
11.2024 - Current
  • Monitor reports, and Slack channels.
  • Field questions from team members and stakeholders.
  • Review and assess marketplace deals.
  • Perform user acceptance testing.
  • Book deals and convert quotes.
  • Monitoring reports and Slack channels for updates and inquiries.
  • Field questions from team members and stakeholders.
  • Review and assess marketplace deals to ensure they meet company standards.
  • Performing user acceptance testing to validate new features or updates.
  • Booking deals and converting quotes to finalize transactions.

Zamboni Driver/Ice Maintenance Personnel-Part-time

Carmel Ice Skadium / The Ice at Carter Green
Carmel, IN
08.2019 - Current
  • Successfully maintain optimal ice conditions at the rink, ensuring a safe and enjoyable experience for players and spectators alike.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot Zamboni equipment and perform basic maintenance tasks.
  • Strong attention to detail is necessary to ensure user safety and proper ice maintenance.
  • Ability to work independently and in a team environment.
  • Fill in on an as-needed basis as a skate guard and a hockey coaching assistant when needed.
  • Load Zamboni with necessary materials such as water, cleaning solution, and antifreeze.
  • Respond quickly to emergency situations involving malfunctioning machinery or injured skaters.
  • Operate tamping equipment to pack and make level.
  • Provide customer service to patrons of the skating rink by answering questions about facility policies and services offered.
  • Monitor ice conditions during shifts, ensuring that it was properly resurfaced at all times.
  • Assist staff members in setting up events such as hockey games or figure skating competitions.

Project Manager (Contractor)

Separators
Indianapolis, IN
04.2024 - 09.2024
  • Contracted to oversee project management to move the office location in the Indianapolis area.
  • Function as the liaison between the third-party vendors and internal stakeholders at Separators Inc.
  • Help coordinate various aspects of the move (i.e., moving heavy equipment, purchasing new hardware, moving different office furniture, etc.).
  • Effectively manage timelines and expectations with both internal and external stakeholders.
  • Help facilitate any meetings or conversations, as necessary, between internal and external stakeholders.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.

Aeronautical Materials Testing Project Coordinator (Contractor)

Element Materials Technology
Daleville, IN
11.2023 - 04.2024
  • Review incoming test contracts, including specifications, drawings, and other work order documents, to determine and coordinate the workflow, machining methods, testing methods, and drive reporting accuracy.
  • Plan new customer orders, and foster long-term relationships.
  • Review material specifications and drawings to process customer orders.
  • Schedule incoming orders using Element scheduling tools and/or guidance from management.
  • Provide technical support and status updates to clients.
  • Identified and addressed project risks, ensuring teams had the resources and support needed to complete the project.
  • Collaborate with various team members to help implement standard operating procedures.
  • Communicate scheduling delays and quality concerns to location management.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.

Project Manager (Contractor)

Pratt Visual Solutions
Indianapolis, IN
11.2022 - 05.2023
  • Successfully managed multiple projects from concept to completion, developing project plans and schedules, assigning tasks, and ensuring deadlines were met.
  • Collaborated with cross-functional teams to develop and execute project plans.
  • Utilized strong organizational and communication skills to coordinate team efforts, and ensure successful completion of projects.
  • Monitored, tracked, and reported project progress, ensuring timelines and budgets were maintained.
  • Developed and supported relationships with vendors and stakeholders to ensure project objectives were met.
  • Identified and addressed project risks, ensuring teams had the resources and support needed to complete the project.
  • Conducted post-project reviews, and developed recommendations for process improvement.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.

Project Engineer

Quest Global Engineering
Indianapolis, IN
07.2022 - 11.2022
  • Managed the development of multiple projects from conception to completion.
  • Created and supported project plans, schedules, and budgets to meet customer requirements.
  • Developed and implemented processes and procedures to ensure project success.
  • Collaborated with cross-functional teams to identify and address project risks.
  • Supervised subcontractors and vendors to ensure that project timelines and budgets were met.
  • Monitored project progress and provided prompt status updates to stakeholders.
  • Utilized industry best practices and standards to ensure successful project execution.
  • Developed and supported relationships with internal and external customers.
  • Communicated project objectives to all stakeholders and project teams.

IT Project Coordinator (Contractor)

Simon Property Group
Indianapolis, IN
04.2022 - 05.2022
  • Managed the implementation of IT projects promptly, ensuring all deadlines were met
  • Coordinated the installation and maintenance of IT hardware and software.
  • Developed and supported project plans, schedules, and budgets.
  • Aided in the installation and configuration of systems and applications.
  • Monitored project progress and reported the status to stakeholders.
  • Communicated with external vendors to ensure prompt delivery of goods and services.
  • Developed and enforced project management policies and procedures.
  • Consulted with project team members to ensure efficient project management.
  • Assisted with software upgrades, patches, and bug fixes.
  • Prepared detailed project documentation, such as project plans, user manuals, and training materials.
  • Led meetings with internal team members, consultants and contractors.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

Order Management Specialist (Contractor)

Salesforce
Indianapolis, IN
08.2021 - 02.2022
  • Developed and implemented processes to streamline order management procedures.
  • Resolved customer inquiries related to orders, billing, and shipping.
  • Monitored inventory levels, and proactively identified potential supply chain issues.
  • Implemented system integration of inventory and order management systems.
  • Analyzed customer data and trends to improve customer service and satisfaction.
  • Developed and implemented processes to streamline order management procedures.
  • Resolved customer inquiries related to orders, billing, and shipping.
  • Monitored inventory levels, and proactively identified potential supply chain issues.
  • Implemented system integration of inventory and order management systems.
  • Analyzed customer data and trends to improve customer service and satisfaction.

Consumer Experience Professional (Contractor)

Humana Healthcare
Indianapolis, IN
01.2021 - 06.2021
  • Worked with cross-functional teams, including marketing, sales, and product development, to develop and execute consumer engagement strategies
  • Used analytics and customer feedback to identify areas of improvement and develop solutions for consumers.
  • Developed creative campaigns to increase customer loyalty and create a unique consumer experience.
  • Managed customer service inquiries and complaints in a prompt and professional manner.
  • Utilized data and analytics to identify customer trends and insights.
  • Developed customer surveys and feedback programs to monitor customer satisfaction levels.
  • Assisted with the development and implementation of customer loyalty programs.
  • Created monthly reports to track customer service KPIs, and other key metrics.
  • Provided excellent customer service to consumers via telephone and online to ensure a positive shopping experience.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Project Manager (Contractor)

Nations Roof
Indianapolis, IN
08.2020 - 10.2020
  • Successful history of leading projects and teams from concept to completion.
  • Expert in developing and managing project schedules, budgets, and resources.
  • Experienced in managing multiple projects simultaneously, and ensuring deadlines are met.
  • Skilled in developing project plans, process documentation, and risk management strategies.
  • Highly organized, meticulous, and possessing strong problem-solving skills.
  • Ability to work independently and in a team environment to achieve common goals.
  • Proficient in the use of project management software and the Microsoft Office Suite.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.

Project Coordinator

Comm Works
Carmel, IN
10.2018 - 02.2020
  • Oversaw the development and implementation of multimillion-dollar projects for global clients.
  • Developed and managed project plans, schedules, budgets, and resource allocations.
  • Monitored project progress and identified any potential risks or issues.
  • Facilitated communication between team members and stakeholders to ensure successful project completion.
  • Resolved conflicts, and ensured deadlines were met.
  • Developed comprehensive reporting and analysis of project performance.
  • Negotiated contractual terms and conditions with vendors and suppliers.
  • Provided training and support to team members and stakeholders on project processes.
  • Collaborated with cross-functional teams to define requirements for new initiatives.
  • Assessed, monitored and reported on work progression.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.

Project Manager (Contractor)

Project CSI
Fishers, IN
05.2018 - 10.2018
  • Successfully managed multiple projects simultaneously while meeting tight deadlines, and exceeding customer expectations.
  • Developed project plans, budgets, and scope documents for new projects.
  • Worked closely with cross-functional teams, and stakeholders, to ensure smooth project delivery.
  • Monitored project progress, identified potential risks and issues, and implemented solutions to mitigate them.
  • Ensured appropriate resources and support were available to ensure project success.
  • Provided regular project status updates to all stakeholders.
  • Developed and maintained effective relationships with all internal and external stakeholders.
  • Facilitated meetings, and provided guidance and support to project teams.
  • Analyzed project performance and identified areas for improvement.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Provided guidance to team members regarding tasks assigned to them.

Service Dispatch Specialist

Ecolab Equipment Care
Fishers, IN
06.2015 - 05.2018
  • Over 10 years of experience in the service dispatch industry.
  • Proven ability to accurately and quickly dispatch service technicians to job sites.
  • Skilled in prioritizing service calls and dispatching according to customer needs.
  • In-depth knowledge of relevant industry standards and regulations.
  • Experienced in scheduling, tracking, and completing service orders.
  • Ability to effectively communicate with customers and technicians.
  • Proficient in using computerized dispatch and scheduling software.
  • Highly organized, with strong attention to detail.
  • Excellent customer service and critical-thinking skills.
  • Ordered supplies or equipment to issue to personnel.
  • Oversaw communications within assigned territories.

Customer Relationship Specialist

Sylvania Lighting Services
Westfield, IN
06.2008 - 05.2015
  • Selected to manage an important new 7-Eleven account, successful in launching partnerships, and building relationships.
  • Monitored the monthly lighting inspections of over 7,000 7-Eleven locations nationwide.
  • Developed and supported lasting relationships with customers by offering superior customer service.
  • Responded to customer inquiries and complaints in a prompt and professional manner.
  • Researched and resolved customer issues to ensure customer satisfaction.
  • Aided in developing new customer loyalty programs to increase customer retention.
  • Monitored customer feedback to ensure that customer satisfaction was being met.
  • Compiled customer data, and maintained customer records.
  • Analyzed customer purchase trends, and provided recommendations for marketing strategies.
  • Developed training materials to help in customer service training and the development of team members.
  • Provided customer service support in a timely and efficient manner to customers via phone, email, and chat.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed relationships with customers through follow-up calls and emails to ensure satisfaction levels were met.

Education

Associates in Business Administration - Business Adminstration

Ivy Tech University
Indianapolis, IN
05.2019

LEAN Six Sigma Green Belt in Business Administration - Business Administration

Management And Strategy Institute
Indianapolis, IN
05.2019

Skills

  • Microsoft Windows
  • Microsoft Office
  • Microsoft Word
  • Advanced Microsoft Excel skills
  • Microsoft Project
  • Salesforce
  • SAP
  • Outlook
  • ERP systems
  • Order process management
  • Purchase order management

References

  • Brian Apple, Manager at Sylvania Lighting Services, 06/01/08, 05/31/15, (832) 993-7928, Brian.Apple71@yahoo.com
  • Tony Sylvia, Co-worker at Ecolab, 06/01/15, 05/31/18, (812) 375-4083, A_Sylvia04@hotmail.com
  • Timothy Krupski, Minister at Lord of Life Lutheran Church (Ret.), 01/01/15, 09/30/23, (317) 490-7182, TKrupski@lollutheran.org

Parttimeemployment

Zamboni Driver / Ice Maintenance Personnel, Carmel Ice Skadium / The Ice at Carter Green, 08/01/19, Present, Successfully maintain optimal ice conditions at the rink, Excellent communication and customer service skills

References

References available upon request.

Timeline

Order Management Specialist (Contractor)

Salesforce
11.2024 - Current

Project Manager (Contractor)

Separators
04.2024 - 09.2024

Aeronautical Materials Testing Project Coordinator (Contractor)

Element Materials Technology
11.2023 - 04.2024

Project Manager (Contractor)

Pratt Visual Solutions
11.2022 - 05.2023

Project Engineer

Quest Global Engineering
07.2022 - 11.2022

IT Project Coordinator (Contractor)

Simon Property Group
04.2022 - 05.2022

Order Management Specialist (Contractor)

Salesforce
08.2021 - 02.2022

Consumer Experience Professional (Contractor)

Humana Healthcare
01.2021 - 06.2021

Project Manager (Contractor)

Nations Roof
08.2020 - 10.2020

Zamboni Driver/Ice Maintenance Personnel-Part-time

Carmel Ice Skadium / The Ice at Carter Green
08.2019 - Current

Project Coordinator

Comm Works
10.2018 - 02.2020

Project Manager (Contractor)

Project CSI
05.2018 - 10.2018

Service Dispatch Specialist

Ecolab Equipment Care
06.2015 - 05.2018

Customer Relationship Specialist

Sylvania Lighting Services
06.2008 - 05.2015

Associates in Business Administration - Business Adminstration

Ivy Tech University

LEAN Six Sigma Green Belt in Business Administration - Business Administration

Management And Strategy Institute

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Michael Daugherty