Michael Daughton
Cicero,NY
Overview
18
18
years of professional experience
Work History
Stocker
Amazon
East Syracuse, NY
01.2021 - 07.2024
- Sorted returned merchandise for restocking or disposal.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Participated in physical inventories of stock on hand periodically.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Inspected stock for damage or defects and reported issues to management.
- Received and processed incoming shipments of merchandise.
- Packed boxes for shipment using appropriate packing materials.
Service Advisor
Burdick Lexus
Cicero, NY
01.2010 - 12.2019
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Upsold additional products or services when appropriate.
Food and Beverage Attendant
Renaissance Hotel
Syracuse, NY
04.2009 - 10.2014
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Communicated effectively with kitchen staff regarding customer orders.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Cleaned spills immediately using appropriate methods per company policy.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained a positive attitude towards coworkers and customers at all times.
Sales Associate
Finish Line
Syracuse, NY
12.2006 - 01.2011
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06-2006
Some College (No Degree) - Criminal Justice
Onondaga Community College
Syracuse, NYSkills
- Product Labeling
- Merchandise Rotation
- Merchandise Stocking
- Stock Rotation
- Planogram Execution
- Security Monitoring
- Customer Service
- Willing to Learn
- Customer Assistance
- Truck unloading
- Warehouse Safety
- Forklift Operation
- Energetic and Outgoing
- Flexible Schedule
Timeline
Stocker
Amazon
01.2021 - 07.2024
Service Advisor
Burdick Lexus
01.2010 - 12.2019
Food and Beverage Attendant
Renaissance Hotel
04.2009 - 10.2014
Sales Associate
Finish Line
12.2006 - 01.2011
High School Diploma -
Cicero-North Syracuse High School
Some College (No Degree) - Criminal Justice
Onondaga Community College