Michael Davenport
Chambersburg,PA
Summary
Dynamic professional with a proven track record in business management and customer relations at 2AArms. Skilled in commercial driving and maintaining safety standards, I excel in fostering client loyalty and enhancing service quality. My proactive approach and strong communication skills have consistently improved customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Owner
2AArms
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Driver
Old Dominion Freight
Harrisburg, PA
08.2013 - 03.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Department Manager
Lowes Home Improvment
Chambersburg, PA
02.2009 - 06.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Skills
- Commercial driving
- Safe driving
- Class A commercial Driver's license
Military service
United States Army 1997-2001
Timeline
Owner
2AArms
01.2020 - Current
Driver
Old Dominion Freight
08.2013 - 03.2024
Department Manager
Lowes Home Improvment
02.2009 - 06.2013