Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Generic

Michael Davila

Fresno,CA

Summary

Highly motivated and results-oriented IT professional with over 10 years of experience in system administration, technical support, and data analysis. Proven ability to troubleshoot and diagnose complex technical issues, manage projects, and provide exceptional end-user support in a large-scale enterprise environment. Seeking to leverage a diverse skill set to contribute to the City of Fresno's Information Services Department.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Assistant II

County of Fresno
11.2023 - Current
  • Applied strong organizational and administrative skills to manage complex workflows and documentation.
  • Collaborated with colleagues on data-driven projects (SOC405x, NYTD), demonstrating an ability to work with and analyze information.
  • Managed daily administrative tasks, showcasing strong time-management and communication skills critical for a fast-paced environment.

Library Maintenance

County of Fresno
11.2022 - 10.2023
  • Performed maintenance and facility upkeep.

Contracted IT Professional

NTT DATA
03.2021 - 06.2021
  • Provided data analysis and administrative support within a large, enterprise-level environment (Medicare/Medicaid).
  • Developed and maintained MySQL automation scripts, demonstrating a strong technical aptitude for data management and system efficiency.
  • Managed and maintained the company’s support ticket system, including data reporting and dashboard development, showcasing experience with technical support and reporting.

Contracted IT Professional

Self-Employed
11.2018 - 02.2021
  • Provided a wide range of IT services to multiple clients, including system installation, troubleshooting, and application development.
  • Supported a diverse client base, providing IT solutions and end-user training to a cumulative user base exceeding 500 individuals.
  • Performed technical support and troubleshooting for various hardware and software issues.

Data Analyst / Records Coordinator

Central Valley Indian Health, Inc.
03.2015 - 10.2018
  • Administered application and technical support across multiple clinic locations, functioning as a key technical resource.
  • Successfully migrated 6 clinic locations and 110 employee profiles to a Microsoft Office 365 Enterprise Non-Profit tenancy, a significant project demonstrating large-scale system migration skills.
  • Developed and administered Access databases and SharePoint server systems, highlighting experience with core enterprise applications.
  • Conducted end-user training on new systems and applications.

Customer Service Specialist

Covered California
04.2014 - 02.2015
  • Provided technical support to customers via the internet, showcasing remote troubleshooting and customer service skills.

SharePoint Web Administrator

Fresno Unified School District
07.2012 - 05.2013
  • Administered and developed intranet websites using SharePoint Server, a key enterprise-level content management system.
  • Created development environments using Hyper-V, demonstrating skills in virtualization and system testing.
  • Developed custom features and scripts using C#, PowerShell, and SQL, showing advanced scripting and database skills.

SharePoint Web Administrator

San Joaquin Valley College
07.2011 - 06.2012
  • Administered and developed SharePoint and ASP.Net applications.
  • Successfully migrated from SharePoint Server 2007 to SharePoint 2010, highlighting experience with large-scale system upgrades.

Education

Associate of Science - Software Development

ITT Technical Institute
Clovis, CA
06.2011

Associate degree - Liberal Studies

Fresno City College
Fresno, California

Skills

  • Technical Support & Troubleshooting: Desktop & Mobile Support, System Administration, Hardware/Software Installation, Enterprise Environment Support (500 users)
  • Programming & Databases: SQL, PowerShell, C#, Web Development, Microsoft Access, MySQL
  • Microsoft & Enterprise Systems: Microsoft Office Suite, Office 365, SharePoint Server, Hyper-V
  • Project & Data Management: Project Management, Data Analysis, Document Management, Records Coordination, Support Ticket Systems (ZenDesk, etc)
  • Certifications: Google Project Management Certificate, Google AI Prompting Essentials

Websites

Affiliations

Knights of Columbus Member

Certification

Google Prompting Essentials Certificate - March 10th, 2025

Verify at: Coursera Verification Link

Google Foundations of Project Management - February 5, 2025

Verify at: Coursera Verification Link

Timeline

Office Assistant II

County of Fresno
11.2023 - Current

Library Maintenance

County of Fresno
11.2022 - 10.2023

Contracted IT Professional

NTT DATA
03.2021 - 06.2021

Contracted IT Professional

Self-Employed
11.2018 - 02.2021

Data Analyst / Records Coordinator

Central Valley Indian Health, Inc.
03.2015 - 10.2018

Customer Service Specialist

Covered California
04.2014 - 02.2015

SharePoint Web Administrator

Fresno Unified School District
07.2012 - 05.2013

SharePoint Web Administrator

San Joaquin Valley College
07.2011 - 06.2012

Associate of Science - Software Development

ITT Technical Institute

Associate degree - Liberal Studies

Fresno City College

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