Michael Davis
Garfield,AR
Summary
Operations-focused professional with strengths in critical communication, documentation, and fast-paced support. Brings experience in alarm monitoring, vendor assistance, workflow tracking, and equipment service ticket management, with a steady approach to safety, accuracy, and timely resolution.
Overview
12
12
years of professional experience
Work History
Alarm Central Specialist
Walmart
Bentonville, Arkansas
04.2025 - Current
- Triage and prioritize critical alarm events, ensuring strict adherence to internal SOPs and Underwriters Laboratories (UL) standards.
- Coordinate rapid emergency responses by liaising effectively with local law enforcement and fire departments during active alarm incidents.
- Provide comprehensive technical and dispatch support for facilities across the United States and Puerto Rico.
- Guide field technicians through complex troubleshooting processes for commercial alarm systems.
- Leverage specialized security and monitoring software, including RPS, Mastermind, VMS, Command Client, and Code Puppy.
- Generate, manage, and track equipment service tickets to ensure timely maintenance and resolution.
Customer Service Representative
Walmart Inc.
Bentonville, AR
05.2024 - Current
- Answered incoming calls and emails, providing frontline vendor support, or assistance with product and service transactions.
- Provided accurate information about products and services to vendors.
- Cultivated strong vendor relationships through consistent, friendly interactions.
- Strengthened vendor partnerships by offering personalized assistance and prompt service.
- Increased service levels by anticipating vendor needs and providing tailored support.
- Kept records of vendor interactions or transactions, thoroughly recording details of inquiries.
- Streamlined operations by merging customer service responsibilities with workflow coordination duties.
Work Flow Coordinator
Walmart Inc.
Bentonville, AR
07.2023 - 05.2024
- Created and maintained documentation on workflows and procedures to provide clear operational guidance.
- Monitored project timelines and utilized attention to detail to ensure seamless completion of milestones.
- Optimized processes to increase productivity and efficiency while reducing corporate expenses.
- Oversaw daily task progress to ensure workflow efficiency. to identify areas of improvement.
- Coordinated supply inventory to align resources with current and upcoming task requirements.
Rewinder Operator/Second Pressman
WalMart
Bentonville, AR
11.2014 - 07.2023
- Calibrated machines to maintain required productivity levels, and adherence to quality standards.
- Set up machines to start production cycles, and control machine settings.
- Monitored production schedules to ensure timely delivery of quality products.
- Performed equipment maintenance and repair, reducing downtime and ensuring operational efficiency.
- Inspected machine parts with measuring tools.
- Inspected products and machines to maintain quality and efficiency.
- Efficiently read and interpreted job tickets.
- Maintained an organized work area by cleaning and removing hazards.
- Examined incoming materials against documentation for accuracy and quality assurance.
Education
High School Diploma -
Burlington Community High School
Burlington, IA06-1998
No Degree - Design Engineering
Southeastern Community College
West Burlington, IASkills
- Effective Communication
- Attention to Detail
- Defect Identification
- Teamwork and Collaboration
- Integrity and Dependability
- Safety Standards Compliance
- Deadline Adherence
- Inspections and Reviews
- Scheduling
- Punctuality
- Time management
- Emergency Dispatch Coordination
- Critical Thinking
Timeline
Alarm Central Specialist
Walmart
04.2025 - Current
Customer Service Representative
Walmart Inc.
05.2024 - Current
Work Flow Coordinator
Walmart Inc.
07.2023 - 05.2024
Rewinder Operator/Second Pressman
WalMart
11.2014 - 07.2023
High School Diploma -
Burlington Community High School
No Degree - Design Engineering
Southeastern Community College