Michael Davis

Oversaw daily operations to ensure efficient workflow and optimal staff performance.
Implemented inventory management systems to enhance stock accuracy and reduce waste.
Developed training programs for new employees, fostering skill development and team cohesion.
Analyzed sales data to identify trends and inform strategic merchandising decisions.
Forecasting and managing annual budgets for shop operations, including personnel, equipment, and facility maintenance.
Monitoring expenditures and provided financial reports to senior management, ensuring alignment with financial goals.
Oversee shop facilities maintenance and managed inventory levels to ensure adequate stock of parts and materials.
Manage RFQs, generated project numbers, and coordinated with vendors for part sourcing and manufacturing.
Provide detailed quotes to customers, including labor and shipping costs, and ensured accuracy in parts inspection and delivery.
Responded to customer inquiries and managed repair projects, from diagnostics and quotes to parts sourcing and final repair approvals.
Coordinated on-site testing and shipping logistics, facilitating invoicing processes through administrative coordination.
Support sales efforts by visiting customers, promoting service contracts, and collaborating with sales engineers for enhanced customer satisfaction.
Developed and executed marketing strategies via email campaigns, updating corporate website content to reflect current offerings.
Set-up and operated trade booths to gain new leads and socially network with new customer, vendors and identify competitors.

• Performed onsite installation, modification and maintenance of systems and equipment.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Repaired and calibrated systems and equipment post-installation.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Maintained tools and equipment, parts inventory and library of machine manuals.
• Scheduled service calls according to customer location and urgency of need.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Updated and maintained assigned machines per manufacturer specifications.
• Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
• Investigated and troubleshot up to 15 product service issues weekly.

• Repaired and calibrated systems and equipment post-installation.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Maintained tools and equipment, parts inventory and library of machine manuals.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Updated and maintained assigned machines per manufacturer specifications.

• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Followed safety procedures to avoid injuries in field.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Wrote and revised maintenance procedures.
• Maintained strong focus on safety and efficiency to provide comprehensive support to field technicians performing skilled repairs.
• Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Created and Executed on-boarding program for new field operations personal, including 30 day training program.
• Escalation point for Tier 4 troubleshooting, customer support and problem resolution.

• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Followed safety procedures to avoid injuries in field.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Wrote and revised maintenance procedures.
• Maintained strong focus on safety and efficiency to provide comprehensive support to Field Technicians performing skilled repairs.
• Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Created and Executed on-boarding program for new field operations personal, including 30 day training program.
• Escalation point for Tier 4 troubleshooting, customer support and problem resolution.

• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Followed safety procedures to avoid injuries in field.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Wrote and revised maintenance procedures.
• Maintained strong focus on safety and efficiency to provide comprehensive support to Field Technicians performing skilled repairs.
• Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Created and Executed on-boarding program for new field operations personal, including 30 day training program.
• Escalation point for Tier 4 troubleshooting, customer support and problem resolution.
• Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.
• Create work orders and trouble tickets for issues at customer locations using salesforce.
• Kept customer assets updated and maintain assets serial numbers in digital asset management software.
• Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.
• Create work orders and trouble tickets for issues at customer locations using salesforce.
• Kept customer assets updated and maintain assets serial numbers in digital asset management software.
• Utilized diagnostic software, in Linux Fedora 14, Fedora 20, CentOS, and Ubuntu.
  Troubleshoot PLC issues with SICK Flexisoft designer

• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Operated hand tools and power equipment according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Followed safety procedures to avoid injuries in field.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Wrote and revised maintenance procedures.
• Maintained strong focus on safety and efficiency to provide comprehensive support to Field Technicians performing skilled repairs.
• Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Escalation point for Tier 3 troubleshooting, customer support and problem resolution.
• Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.
• Create work orders and trouble tickets for issues at customer locations using salesforce.
• Kept customer assets updated and maintain assets serial numbers in digital asset management software.
• Utilized diagnostic software, in Linux Fedora 14, Fedora 20, CentOS, and Ubuntu.
• Troubleshoot PLC issues with SICK Flexisoft designer

• Developed creative design for print materials, brochures, banners and signs.
• Created digital image files for use in digital and traditional printing methods.
• Met with customers to present mockups and collect information for adjustments.
• Completed final touches for projects such as images sizes and font selection.
• Applied knowledge of production to create high-quality images.

• Enhanced functionality and appearance of website and repaired functionality issues.
• Designed user interface to meet client specifications and content management system.
• Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
• Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
• Delivered services as web developer, designer, application specialist and webmaster, acting as project manager for platform transition.