MICHAEL DAVIS
Ormond Beach,FL
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs. Possesses excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Experience Advocate (Remote)
Dunlop Sports Americas
12.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Manager and Club Fitter
Moon Golf
04.2015 - 12.2022
- Increased staff performance, engagement and sales via motivational leadership.
- Implemented policies and procedures to improve operations and standards.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects while assessing customer needs during club fittings.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed strong rapport with Sales Reps and created positive, strong business relationships.
Golf Tech Representative
Callaway Golf
04.2014 - 04.2015
- Assisting customers' by answering questions about products, prices and availability to match product to customer needs.
- Collaborate with colleagues to review sales strategies
- Contact new and existing customers to discuss their needs, and explain how these needs could be met by new and upcoming products.
- Prepare sales contracts for orders obtained, and submit orders for processing
- Keep records of customer interactions or transactions, recording details of inquiries, and comments to create a customized, high level sales experience.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ12.2012
GED -
Home School
Ormond Beach12.2008
Skills
Microsoft Office Products
Word, Excel, Outlook, Teams
Zen Desk
E1
Trackman
Revel Systems
Accomplishments
Callaway Golf Master Club Fitter
Trackman Level 2 Certified
Boy Scouts of Americas - Eagle Scout
Extracurricular Activities
Golf Team
Bowling Team
Timeline
Customer Experience Advocate (Remote)
Dunlop Sports Americas
12.2022 - Current
Manager and Club Fitter
Moon Golf
04.2015 - 12.2022
Golf Tech Representative
Callaway Golf
04.2014 - 04.2015
Associate of Science - Business Administration
University of Phoenix
GED -
Home School
Similar Profiles
Natalee ColomanNatalee Coloman
CUSTOMER SERVICE ADVOCATE at Dunlop Sports AmericasCUSTOMER SERVICE ADVOCATE at Dunlop Sports Americas
PETER HOPETER HO
Advisory Staff at Dunlop SportsAdvisory Staff at Dunlop Sports
Scarlett HutchinsonScarlett Hutchinson
Brand Ambassador at Dunlop SportsBrand Ambassador at Dunlop Sports