Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Davis

Baldwin,NY

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

34
34
years of professional experience

Work History

Service Manager

Vulcan Waterproofing And Flooring
10.1992 - 08.2021
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Delivery Driver

United Parcel Service, UPS
10.1987 - 05.1992
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Education

No Degree - Music Electronic Tech

Queensborough Community College of The City University of New York
Oakland Gardens, NY

High School Diploma -

Thomas A Edison High School
Jamaica, NY
06.1987

Skills

  • Staff Supervision
  • Resource Allocation
  • Project Planning
  • Conflict Resolution
  • Workplace Safety
  • Work Planning and Prioritization
  • Inventory Management
  • Multiple Priorities Management
  • Estimating and Quoting
  • Shift Scheduling
  • Customer Service
  • Service Documentation
  • Relationship Building
  • After-Sales Support
  • Employee Training and Development
  • Schedule Management
  • New Employee Hiring
  • Customer Service Management
  • Technical Troubleshooting
  • Supply Ordering
  • Problem-Solving
  • Compliance Enforcement
  • Technical Support
  • Crew Leadership
  • Cost Estimates
  • Reliable and Responsible
  • Project Management
  • Rapport Building
  • Multitasking and Organization
  • Staff Management
  • Quality Control

Certification

  • OSHA Training - 2021

Timeline

Service Manager

Vulcan Waterproofing And Flooring
10.1992 - 08.2021

Delivery Driver

United Parcel Service, UPS
10.1987 - 05.1992

No Degree - Music Electronic Tech

Queensborough Community College of The City University of New York

High School Diploma -

Thomas A Edison High School

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Michael Davis